Signify (Outbound)- Pipeline

Job Requirements: 
 
• Professionally handle a high volume of incoming calls 
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services 
• Ability to utilize and navigate multiple systems simultaneously 
• Be dependable and meet all attendance requirements 
• Resolve customer issues via one call resolution guidelines and/or escalated process 
• Meet or exceed company and client performance metrics 
• Maintain a balance between company policy and client benefit in decision making 
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers 
• Responsible for call disposition or compiling and documenting customer information as required 
• Ability to accept and embrace changes within the current business environment 
 
Qualifications: 
 
• Ability to pass a drug screen and background check 
• Dedicated area to work from in your home 
• Internet speed requirement of 20 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted) 
• Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens 
• Strong decision making and analytical abilities 
• Ability to identify customer needs and clearly articulate products and services 
• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime 
• Highly developed sense of integrity and commitment to customer satisfaction 
• Meet all attendance and dependability requirements 
• Be a team player 
 
 
Work at Home Set-Up Requirements 

Standard Connect and Speed  

• Wired Ethernet connection 20 Mb/s download, 10 Mb/s upload (wireless is not permitted) 

• *Some programs may require higher speeds.    

Monitor  

• (2) 21” monitor(s). You will supply 1 and Everise will supply 1. 

• Hard-wired Broadband Internet Service via DSL, Cable, or Fiber Optic  

• The use of wireless connections to access Everise Work at Home systems at any time is prohibited, even if the connection is encrypted.  

• Additionally, Satellite, Microwave and Cellular Hotspot Internet Services are not permitted.  

Headset  

• You must supply your own headset. Specific models will be shared during the interview process. 

To be supplied by Everise (some programs offer bring your own devices): 

• Keyboard 

• Mouse