Supervisor, Patient Access

Employment Type:

Shift:

Description:

Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital.  

If you’re passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team as a Supervisor for the Patient Access team and become Loyola Strong! 

 What you’ll do:

Under the supervision of the Manager, the supervisor coordinates and maintains daily operational activities, including supervision of patient access representatives and team leads to promote efficiency, optimal customer service and adherence to performance metrics. Establishes and maintains partnerships by regularly collaborating with our clinical partners to achieve aligned goals. Responsible for staff adherence to system policies and procedures as well as budgetary monitoring and ensuring operational activity. The Patient Access Center is comprised of, Switchboard Operations, Physician Answering Service, Appointment Scheduling, and Physician Referral. The Center receives approximately 10,000 incoming calls per day that need to be assessed and handled in a manner than exceeds the caller’s expectation. Problem solving, quality monitoring and a strong customer service ethic are essential skills needed for the position of supervisor.

Shift: 7am-330pm Weekend and Holiday coverage required. On call requirement

We offer our Supervisors:  

• Benefits from Day One  

• DailyPay! Work today/Get paid today  

• Tuition Reimbursement  

• Competitive Shift Differentials 

• Referral Rewards  

• 403(b) with Employer Match

• Career Growth Opportunities  

What you’ll need for this job:

Minimum Education:
Required: Bachelors Degree OR equivalent training acquired via work experience or education 
Preferred: Bachelors Degree 
Specify Degree(s): Communication, Business or other related field

Minimum Experience: 
Required: 3-5 years of previous job-related experience 
Preferred: 6-10 years of previous job-related experience 

Managerial Experience: 3-5 years

Compensation:

Pay range: $22.96hr- $36.74 hr.

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Benefits - www.trinity-health.org/sites/default/files/my-benefits/Health-and-Wellbeing/Compliance/Illinois-Transparency-Law/Trinity-Health-Summary-of-Benefits-Illinois-Job-Req-Discloser-Law.pdf

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.