Customer Service Specialist

About Company:

McAlester Regional Health Center is a community-focused healthcare organization committed to delivering compassionate, high-quality care to southeast Oklahoma. With a strong history of service and growth, MRHC is dedicated to improving the health and well-being of the communities we serve while investing in the development of our employees. Guided by values of teamwork, integrity, and excellence, we foster a supportive and inclusive workplace where every team member is valued. At MRHC, employees have the opportunity to make a meaningful difference every day while building a rewarding career in healthcare.

About the Role:

The Customer Service Specialist is responsible for the accurate and timely scheduling of healthcare procedures and for ensuring complete and accurate patient demographic, insurance, and order information during the pre-registration process. This role serves as a key communication link between patients, physician offices, and hospital departments to support efficient workflow and a positive patient experience. This position is for the Ortho & Podiatry clinic.

Minimum Qualifications:

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Basic computer proficiency, including experience with Microsoft Office Suite.
• Ability to handle multiple tasks simultaneously and work effectively under pressure.

Preferred Qualifications:

• Associate’s Degree.
• Previous experience in a medical or healthcare setting.
• Experience with patient access, scheduling, or registration systems.

Responsibilities:

• Schedule patient appointments accurately and efficiently across departments.
• Obtain and verify patient demographic and insurance information during pre-registration.
• Coordinate emergency add-on procedures and scheduling changes with appropriate departments.
• Maintain and distribute patient orders to appropriate areas.

Skills:

The ideal candidate is detail-oriented, highly organized, and able to multitask effectively in a fast-paced environment. They communicate clearly and professionally, demonstrate strong customer service and interpersonal skills, and possess the ability to prioritize work while meeting goals and deadlines.