ER Outpatient Admitting Clerk

About Company:

McAlester Regional Health Center is a community-focused healthcare organization committed to delivering compassionate, high-quality care to southeast Oklahoma. With a strong history of service and growth, MRHC is dedicated to improving the health and well-being of the communities we serve while investing in the development of our employees. Guided by values of teamwork, integrity, and excellence, we foster a supportive and inclusive workplace where every team member is valued. At MRHC, employees have the opportunity to make a meaningful difference every day while building a rewarding career in healthcare.

About the Role:

The ER Outpatient Admitting Clerk plays a critical role in ensuring a smooth and efficient patient intake process within the emergency room outpatient setting. This position is responsible for accurately collecting and verifying patient information, insurance details, and consent forms to facilitate timely registration and billing. The clerk acts as the first point of contact for patients arriving at the ER outpatient department, providing a welcoming and professional experience while maintaining confidentiality and compliance with healthcare regulations. By managing patient records and coordinating with clinical and administrative teams, the clerk helps optimize patient flow and supports the overall quality of care. Ultimately, this role contributes to the operational efficiency of the emergency outpatient services and enhances patient satisfaction through meticulous attention to detail and effective communication.

Minimum Qualifications:

• High school diploma or equivalent required.
• Previous experience in medical office administration, patient registration, or a related healthcare setting.
• Basic knowledge of medical terminology and healthcare insurance processes..
• Strong communication and customer service skills.

Preferred Qualifications:

• Certification in Medical Administration or Health Information Management.
• Experience working specifically in an emergency room or outpatient clinical environment.
• Familiarity with insurance verification software and billing procedures.
• Ability to handle high-pressure situations with professionalism and composure.

Responsibilities:

• Greet and register patients arriving at the ER outpatient department, ensuring all necessary demographic and insurance information is accurately collected.
• Verify patient insurance eligibility and benefits prior to service delivery to prevent billing issues and delays.
• Maintain and update patient records in electronic health record (EHR) systems, ensuring data accuracy and confidentiality.
• Coordinate with clinical staff to confirm patient appointments, admissions, and discharges, facilitating seamless patient flow.
• Respond to patient inquiries regarding registration processes, insurance coverage, and billing procedures in a courteous and professional manner.
• Ensure compliance with HIPAA and other regulatory requirements related to patient information and privacy.
• Assist in resolving registration and billing discrepancies by liaising with insurance companies and internal departments.

Skills:

The ER Outpatient Admitting Clerk utilizes strong organizational skills daily to manage multiple patient registrations efficiently while maintaining accuracy. Effective communication skills are essential for interacting with patients, clinical staff, and insurance representatives to clarify information and resolve issues promptly. Proficiency with insurance verification tools enables the clerk to input and retrieve patient data accurately, ensuring smooth administrative workflows. Attention to detail is critical in verifying insurance coverage and processing documentation to prevent billing errors and delays. Additionally, interpersonal skills help the clerk provide compassionate support to patients during stressful emergency visits, contributing to a positive patient experience.