Front Desk/Hybrid

Description

Housing Available + End of Season Bonus

Join our team at El Western Cabins & Lodges, a boutique, family-run property known for personalized guest experiences. This is not a traditional front desk role. You will play a central role in operations and work closely with all departments.

Works directly with housekeeping, guests, and the General Manager to ensure smooth operations and a high-quality guest experience. This is a hybrid, hands-on role for someone organized, proactive, and willing to step in wherever needed.

What you’ll do:

• Answer phones and convert inquiries into reservations
• Manage reservations with accuracy and attention to detail
• Check guests in and out while providing a welcoming experience
• Handle guest communication via phone, text, and email
• Manage guest folios, payments, and records
• Serve as the main communication link between departments
• Support retail sales and front desk organization

Additional responsibilities:

• Assist with laundry and light groundskeeping
• Handle mail, packages, and guest deliveries
• Support housekeeping during busy turnovers
• Assist with group and event setup

Physical expectations:

• This is a hands-on role that may include moving shipments, setting up tables and chairs, and assisting other departments
• Must be able to multitask and perform in a fast-paced environment
• Strong communication is essential, as front desk acts as the command center for property operations

What we’re looking for:

• Strong customer service and communication skills
• Highly organized and detail-oriented
• Ability to multitask and prioritize
• Confidence working independently
• Positive, team-oriented mindset
• Strong problem-solving skills

Requirements:

• Previous hospitality or customer service experience preferred
• Experience with booking systems preferred (ResNexus a plus)
• Comfortable with computers and handling payments
• Ability to stay on your feet and assist with light physical tasks
• Ability to remain calm under pressure and escalate issues appropriately

Why El Western:

On-site housing available
End of season bonus opportunity
Supportive, team-focused environment
Opportunity to work in a beautiful Montana setting

If you enjoy working with people and being part of a team that supports all areas of the property, we would love to hear from you.