THE DETAILS |
- Escorts patients to exam room, prepares patients for examination and treatment and assists the practitioner, as requested
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- Draws blood and prepares appropriate paperwork for laboratory pick-up
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- Performs urine drug screens, using proper chain of custody; ensures preparation for pick-up and shipment to appropriate laboratory
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- Maintains exam rooms, lab area and treatment rooms clean and stocked, maintaining inventory of supplies and re-orders as needed
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- Assists in medical record maintenance by keeping health, administrative, and program records onsite, safeguarding confidentiality of employee health information
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- Performs front office clerical duties such as answering telephones, check-in, check-out and record processing
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- Dispenses medications as directed by practitioner and in accordance with state regulations
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- Maintains and operates all clinical equipment, including calibration and record keeping in accordance with current policy and procedures
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- Performs ancillary testing and tasks as ordered by the Center Medical Director ( PFT, EKG, injections, audiograms, blood draws) in accordance with established policies and procedures
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- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
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- Provides excellent customer service to all patients, clients and peers while incorporating Orange Book values
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- Dedicated to exceeding customer and patient expectations as measured by NPER/NPS/TATs
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- Ensures accuracy when completing and executing tasks such as; drug screens, DOTs, bandaging, dressings and performing quality assurance checks
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- Ensures accurate, concise, timely and complete documentation of results and paperwork
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- Provides an excellent, compassionate and warm patient experience regardless of patient volume
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- Ability to manage time, prioritize and multi-task in a busy environment
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- Ability to adapt to changing business needs such as scheduling and working additional/different hours/shifts when appropriate
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- Ability to consistently deliver quality care in a busy clinical environment
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- Takes action to assist in other areas and to do what is needed to ensure an excellent patient experience
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- Seeks out opportunities for additional clinical training and self-development in order to consistently provide quality care
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- Effectively communicates with all patients, clients, supervisors and peers while incorporating Orange Book values
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- Listens to and understands internal and external client needs in order to act and address
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- Committed to personal excellence and understands how daily work contributes to center operation as a whole
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- Holds self and others accountable. Is willing and able to assist others in order to achieve results
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- This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities required for this position
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