Back to search
Summary of Position:Â
The Order Processing and Customer Service Specialist processes orders to accurately and timely meets customer demands and optimize inventory levels.
Essential Functions:
Â
Processing Product Orders & Data Management
- Enters and processes all customers’ purchase orders and revisions received each day by end of day.
- Ensures accuracy of orders (i.e. selects correct customer, PO number, delivery address/drop ships, item codes).
- Works closely with Bids department to apply proper order pricing.
- Works closely with Transportation department to plan fulfillment of orders.
- Monitors warehouse carrier load schedule weekly to reduce customer shortages by communicating pertinent information to transportation, warehouse, customer and supplier(s) as necessary.
- Approves BOL’s – Bills of Lading.
Sample Orders FulfillmentÂ
May need to assist with Samples, as requested.
Customer Service
- Assists customers with product or service issues:
- Determines the cause of the problem and implements corrective action.
- Selects and explains the best solution to solve the problem.Â
- Expedites corrections or adjustments.Â
- Follows up to ensure resolution.
Team and Personal Development
- Fully supports the company’s Mission, Vision and Values.
- Trains employees as needed.
- Practices and promotes encouragement and respect by acknowledging and praising coworkers, vendors and brokers.
- Invests time and effort in personal development and supporting a customer-centric culture.
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Â
Â
Education and Experience:
- Must have High School diploma, associate or bachelor’s degree preferred.
- Must have office support and customer service experience.
- Computer skills: Working knowledge of Word, Excel, and ability to learn other software.
Â
Competencies:
- Must have excellent customer service and client-focus skills.Â
- Critical thinking and problem-solving skills.
- Strong attention to details and ability to analyze data.Â
- Excellent communication skills, written and verbal.
- Technical and product knowledge capacity.
- Personal effectiveness and credibility.
Learn more about this Employer on their Career Site
