Administrative Support II

About McIntosh Trail

At McIntosh Trail Community Service Board, we offer individuals experiencing symptoms associated with mental illness, addictive disease and/or developmental disability the hope for optimal functioning and recovery by providing quality behavioral health services and supports.

Summary

Under general supervision, performs a variety of general secretarial, clerical and administrative support functions/ processes or a few specialized or essential clerical functions in support of a unit or office and related personnel. May enter data and / or process documents and records. The work includes operating standard office equipment. Work is performed under the general supervision of a clerical or administrative supervisor.

Responsibilities

• Greeting of clients.
• Answering of telephones in a timely manner.
• Providing paperwork for individuals to complete.
• Be able to provide basic overview of services to individuals.
• Reviewing insurance, authorizations and collect appropriate fees from clients.
• Review paperwork for completion and accuracy.
• Explains fees, HIPPA laws and consumers' rights to new clients.
• Entering information and scheduling into electronic health records.
• Ensure that all medical and clinical schedules remain full.
• Mail no show letters and document missed appointments in electronic health record via a non- billable progress note.
• Perform related duties as assigned by supervisor.
• Maintain compliance with all company policies and procedures.
• Scanning medical records into clients' files in a time period established by Office Manager and Center Director.
• Follow guidelines of Key Performance Indicators (KPI) established by the state of Georgia.
• Assist with Health and Safety duties as directed.

Minimum Qualifications

• High school diploma or GED AND two years of general office or administrative experience
• Note: Some positions require a valid Georgia's Driver's License.

Physical Requirements

• Must be able to lift and carry up to 25/50 lbs.
• sitting, standing and/or walking, pushing/pulling, handling, reaching, bending, twisting, crawling, kneeling, squatting, climbing (ladders or stairs), overhead reaching.