Sales Support Coordinator

At Heartland, we don't just sell technology, we build partnerships. We're currently looking for a Sales Support Coordinator to help streamline and support our fast-paced sales environment while delivering excellent service to our customers. If you're highly organized, naturally helpful, and energized by both process and people, keep reading.

In this role, you'll be instrumental in helping reps process opportunities and sales orders in a timely manner. Ultimately, your sales support will free up our reps to focus on what they do best, pursuing new opportunities and hitting targets, not being bogged down in paperwork.

Responsibilities

• Responding to customer inquiries about order status, shipping, billing, returns, or product availability.
• Processing sales quotes, orders, and demo requests accurately and quickly.
• Own the coordination of the contract renewal process.  Prepare and support documentation for ongoing and renewing customer agreements.
• Coordinating communication between customers, vendors, our warehouse, and the sales team.
• Maintaining accurate and organized records of client interactions and transactions.
• Troubleshooting and escalating issues when needed, while ensuring timely and professional follow-up.
• Providing the sales team with relevant research, account updates, or manufacturer information.
• Proactively looking for ways to improve our customer experience and internal workflows.
• Staying up to date on our products and services so you can support both clients and sales reps effectively.

Qualifications

• 2-4 years of experience in sales support, customer service, or operations.
• Proficiency in Microsoft Office and comfort with CRM systems.
• Excellent verbal and written communication skills.
• A detail-oriented, highly organized mindset with the ability to juggle tasks and stay calm under pressure.
• A collaborative attitude and a proactive approach-you don't just wait for tasks, you find ways to add value.
• Experience working with manufacturers, distributors, or technical products is a plus.

Why You'll Love Working at Heartland We're a family-owned company that values agility, creativity, and teamwork. We support the supply chain industry with cutting-edge tech, white-glove service, and people who care deeply about doing great work. You'll be joining a team that genuinely supports each other and is always looking for ways to grow together.

So, if you're ready to embark on a journey with a company that's fun to work for, offers unparalleled career prospects, and where your leadership can make a real impact in delivering excellence, then come join us at Heartland!

Visit us at https://heartland-usa.com/

As an employer, Heartland applies a policy of equal opportunities. We build our teams based on the assessment of candidates' competences and their professional achievements. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact Human Resources. Heartland is an equal opportunity/affirmative action employer.