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Job Summary:
Who Are We?
Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network.
As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit http://www.livenationentertainment.com/.
Who Are You?
Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.
That’s why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So, join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.
The Role:
The Security Supervisor is responsible for supervising and coordinating activities of the security department and staff within the venue. Duties may also include management functions under the direction of the Security Manager and Operations Manager.
Job Functions: - Direct and supervise the security staff and other employees performing security services for guests.
- Provide guest service by greeting and assisting guests and responding to guest inquiries and complaints,
- Lead staff, ongoing staff training, staff positioning, ensuring that all staff members are well-informed on event specific details and managing breaks.
- Assist the Operations Supervisor and Operations Manager to ensure compliance with all policies and procedures that relate to the security department, as well as local, state and federal laws and regulations.
- Oversees productivity and work assignments of the security staff and communicates with the designated Manager about any challenges and status of all assignments prior to the conclusion of the shift.
- Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
- Sets up/ tears down ingress and decide when to open/close smoking section throughout the evening.
- Lead team at end of show to close the venue- this includes taking out the trash, clearing the balcony and emerald room of any debris, sweeping, moving the barricade into place, and removing any trash from around the outside perimeter of the venue
- Train and evaluate security team members in venues.
- Assign and schedule team members to specific duties.
- Role model and enforce safety, health, and security priorities.
- Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
- Other tasks as assigned by the Operations Manager.
Qualifications:
- High School Diploma or equivalent preferred.
- At least 2 years of experience in a similar role.
- Working knowledge of security operations, safety practices in a business environment and enforcement procedures.
- Strong strategic thinking and creative problem-solving skills
- Excellent verbal, written and interpersonal communication skills
- Acute sense of judgment, tact and diplomacy
- A strong sense of teamwork and ability to execute programs
- Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.
Learn more about this Employer on their Career Site
