Incident Manager/ Relief Shift Supervisor

Position: Incident Manager/ Relief Flex Shift Supervisor (IDD)

Location: Pittsburgh, PA (Crafton area)

Pay Rate: $19.62 (Up to $21.62/hr with Enhanced Pay option)

Shifts available: 2^ND shift (rotating weekends)

Merakey is Hiring an Incident Manager / Relief Shift Supervisor!

Merakey, a leading non-profit provider of developmental and behavioral health services, is seeking mission-driven, compassionate, and reliable individuals to join our team.

Whether you’re an experienced Caregiver, Direct Care Worker, Home Health Aide, or someone looking to start a meaningful career in human services — this is your opportunity. No experience required – we provide paid training!

Key Responsibilities

• Provide direct care and support with activities of daily living (ADLs)
• Assist with personal care, hygiene, mobility, and meal preparation
• Support life skills development, including household tasks and social skills
• Provide community support, transportation
• Promote health, safety, and well-being, including medication support (as trained)
• Complete required documentation, progress notes, and service logs 

Position details:

• Regulatory & Policy Knowledge

  • Thorough understanding of Individuals with Developmental Disabilities (IDD) and ICF/MR regulations.

  • Familiarity with current facility policies and procedures.

  • Ability to maintain Certified Investigator status and ensure compliance with standards.

• Communication & Collaboration

  • Communicate effectively with staff across all departments and organizational levels.

  • Build and sustain effective working relationships with employees, residents, parents, and partnering agencies.

• Supervision & Leadership

  • Apply supervisory skills with staff at all levels.

  • Implement proper practices and techniques of supervision.

  • Delegate responsibilities appropriately and provide training to personnel.

  • Maintain professionalism and composure in all interactions.

• Decision-Making & Organization

  • Exercise sound judgment and analytical reasoning.

  • Organize and manage job responsibilities efficiently.

  • Make timely decisions that support operations and resident care.

• Professional Conduct

  • Maintain poise, professionalism, and a positive rapport with stakeholders.

  • Uphold high standards of conduct in communication, leadership, and service delivery.

What Merakey Offers YOU:

We believe in giving back to our team. Merakey provides:

• DailyPay – access your earnings when you need them
• Flexible Schedules & Work-Life Balance
• Health, Dental, Eye, and Ear Benefits
• Employee Referral Bonuses
• Care.com Membership
• Cell Phone Discounts
• Paid Training & Career Development Opportunities

Benefits

Merakey offers generous benefits that promote well-being, financial security, and work-life balance, including:

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

Learn more about our full benefits package - https://www.merakey.org/careers/benefits

About Merakey

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey. Merakey strictly follows a zero-tolerance policy for abuse.

Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!

Our Commitment to Diversity:

Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!

Ready to make a difference? Apply today at www.merakey.org/careers to learn more

The ideal candidate will possess the following qualifications:

• Must be at least 18 years of age
• High School diploma or GED Required

• A Bachelor’s degree is preferred (but not required)

• You must have at least 1 year of work experience with individuals with developmental disabilities in a similar setting.

• OR you an equivalent combination of experience and training