Overview

The Staff Systems Engineer serves as the principal technical architect and engineering authority across the entire End User Support Operations Support (EUSOS) ecosystem. In this elite technical role, you will design, optimize, and secure the foundational enterprise deployment structures, endpoint management baselines, and cross-functional technology integrations that power over 15,000 distributed federal workers, patent examiners, and trademark specialists. You will operate at the intersection of long-term architectural strategy and high-tier escalation engineering. Rather than managing daily technician schedules, you will build the technical automation frameworks, author configuration profiles, and bridge critical gaps between Warehouse Lifecycle Operations, Network Operations & Maintenance, and Security Operations & Enterprise Monitoring branches.

Essential Duties and Responsibilities

Lead the engineering strategies that bind end-user devices to backend systems. Ensure endpoint hardware images, virtualization layers, and application delivery networks operate seamlessly across the USPTO main campus and remote regional hubs
Collaborate intimately with the Security Operations & Enterprise Monitoring division. Architect, implement, and maintain system baselines matching NIST 800-53 controls, ensuring rapid deployment of critical security patches and phishing defense configurations
Partner with Network Operations to design optimal endpoint routing architectures, split-tunneling VPN configurations, and Quality of Service (QoS) mappings to guarantee crystal-clear performance for distributed voice and video traffic

Develop, test, and maintain robust enterprise deployment scripts and automation playbooks to accelerate hardware provisioning and imaging workflows
Act as the ultimate engineering backstop for the program. Own and resolve complex, systemic infrastructure failures or elusive software conflicts that defeat standard Tier 1–3 regional escalation paths
Spearhead technical forensic investigations into multi-system, recurring outages. Formulate technical remediation strategies and permanent platform-wide fixes
Provide forward-looking technical advice to contract directors and federal IT executives, translating broad agency mission goals into concrete systems engineering milestones
Design, curate, and review macro-level system engineering standard operating procedures. Maintain the absolute single source of truth within the enterprise Microsoft SharePoint and Microsoft Loop knowledge environments
Other duties as assigned

Minimum Requirements

Experience: Minimum of 8–10+ years of progressive, hands-on experience in enterprise-scale systems engineering, client platform architecture, or infrastructure administration
Advanced master-level command of unified endpoint management architectures (such as Microsoft Intune, MECM/SCCM, Group Policy Objects) across hybrid Windows 10/11 and macOS environments.
Proficient in automated configuration management, scripting, and infrastructure orchestration (e.g., PowerShell, Bash, Python)
Deep understanding of enterprise virtualization technologies, identity management ecosystems (Active Directory, Azure AD/Entra ID), and multi-factor authentication protocols
Thorough technical knowledge of enterprise networking topology (firewall traversal, routing, DNS, DHCP, and secure VPN clients) paired with experience optimizing Unified Communications configurations

Educational Requirements

Bachelor’s degree in Systems Engineering, Computer Science, Information Systems, or a closely related engineering field (or equivalent master-level technical experience

Compensation

$70,000-$75,000.

The compensation range listed for this position is provided as a good-faith estimate of what the company intends to offer for this role. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, budget, market data, and relevant laws.

NCC provides reasonable accommodations to qualified individuals with disabilities. If you are an applicant that requires a reasonable accommodation, please email us at recruiting@nccsite.com. Please reference the position in your email.
NCC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristic. E-Verify Employer. VEVRAA Federal Contractor.

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