Overview

We are seeking a Data Scientist to design, build, and deliver predictive analytics, machine learning models, and data-driven insights that support mission and business outcomes. This role requires strong analytical and modeling skills, hands-on experience with ML frameworks, and the ability to collaborate across engineering, data, and product teams. The Data Scientist will contribute to the full lifecycle of model development, from data exploration and feature engineering to model training, evaluation, and deployment, while supporting the articulation of insights and recommendations to technical and non-technical stakeholders.

Contributions

Analyze contact center data (call volume, performance, trends)
Develop KPIs, metrics, and performance insights
Support decision-making with actionable analytics
Develop machine learning models using frameworks such as scikit-learn, XGBoost, PyTorch, TensorFlow, or similar libraries.
Perform feature engineering, dataset preparation, and model optimization to improve predictive accuracy and operational performance.
Evaluate models using appropriate statistical methods and performance metrics, documenting findings and informing iterative improvements.

Qualifications

Ability to hold a position of public trust with the U.S. government.
Bachelor’s Degree and 5 years of experience
- OR Masters Degree and 3 years of experience
- OR no degree and 9 years of experience
2+ years of experience building and evaluating machine learning models or performing advanced analytics.
Proficiency in Python and core data science libraries (Pandas, NumPy, scikit-learn, Matplotlib/Seaborn).
Strong analytical and statistical skills
Experience with operational datasets (contact center preferred)
SQL, Python, Excel, PowerBI and data visualization experience
Ability to clearly communicate insights to stakeholders

About steampunk

Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $125,000 to $160,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk’s total compensation package for employees. Learn more about additional Steampunk benefits here.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our Human-Centered delivery methodology, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an employee owned company, we focus on investing in our employees to enable them to do the greatest work of their careers – and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit http://www.steampunk.com.

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