Senior Manager Development Operations

Exceptional Hospitality Starts with You

This role is based at our corporate office in McLean, VA

This is your chance to be on our Development team who play a large part in driving Hilton's growth strategy through the addition of new hotels to our ever-growing portfolio! As a Senior Manager, Development Operations, you will lead the Sales Analyst team and partner closely with our Developers to grow our managed and franchised hotel estate. On the Development Operations team reporting to the VP Global Development Operations, with a dotted line to the SVP Development US & Canada, you will be responsible for tracking planning initiatives, leveraging data to draft clear and compelling communications and presentations, and working on initiatives to secure deals and identify and close business performance gaps.

What you'll do during a typical day:

• Lead a team of analysts who support new hotel project leads and pitches. Responsibilities include: RFP support, lead generation and owner analysis, and delivering ad hoc analysis, reports, and visual presentations tailored to Developer needs.
• Partner with the Development Analytics and Strategy teams to support regional Development leaders in identifying and closing business performance gaps.
• Collaborate closely with the VP Global Development Operations to monitor rolling performance and recommend solutions to meet NUG goals.
• Support the VP Global Development Operations and the SVP Development US & Canada in tracking and executing key strategic initiatives and leading the creation of meeting agendas and follow up deliverables to ensure leaders have the organized information they need to do their jobs.

How you'll collaborate with others:

• Collaborate effectively with Developers, Development Analytics, Marketing, AD&C, and Strategy teams to assist the Development team to help shape and refine Development strategy.
• Partner with Developers globally to understand and proactively anticipate operational needs, delivering targeted support that enhances Development effectiveness.
• Partner closely with the Americas Development Leadership Team, VP Global Development Operations, and cross functional stakeholders throughout the organization (e.g. Human Resources, Corporate Development, GBCS planning leads, etc.) to foster alignment, communication, and team engagement.

Projects you'll take ownership of:

• Identifying, executing, and tracking to a lead generation strategy that aligns with our Enterprise growth strategy and yearly goals.
• Create meeting agenda, communications, analyses, reports, and visual presentations that proactively meet Developer needs.
• Champion improvements for processes related to deal signing, cross-functional collaboration, and Development incentive goal setting.
• Planning and content development for Leadership Team meetings, offsites, cross functional initiatives, and follow-up action plans that drive focus on the priorities, create strong team alignment, and as well as support new team member onboarding.
• Collaborate closely with Development Marketing to maximize the power of our data and investments to generate results.

What It Takes to Make the Stay

You have these minimum qualifications:

• Seven (7) years of work experience in Hotel Development, Advanced Analytics, Reporting, Sales/RFPs or a closely related field
• Five (5) years of experience in strategy, analysis, or project management working in the Real Estate or Hospitality Industry
• Strong analytical skills in using data to drive strategy and key decisions
• High proficiency with Microsoft Excel and PowerPoint
• Experience with Salesforce, STR, Costar, ArcGIS, Tableau, and complex databases
• Travel up to 30%
• Onsite in McLean, VA

It would be useful if you have:

• BA/BS/Bachelor's Degree
• Experience working in a heavily matrixed environment
• A solid understanding of and a passion for Development and the Hospitality industry

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $100,000 – $145,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.