Case Manager Rural Health Transformation Program

Lutheran Community Services NW is a non-profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho with a wide range of services for individuals of all ages and backgrounds. All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope

WHAT WE WILL DO FOR YOU:

As an employer of choice, we’re deeply committed to supporting our employees, because when you’re empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We’re proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind

• A 37.5 per hour work week to ensure work/life balance
• Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
• Employer-paid short- and long-term disability insurance
• Life insurance coverage at no cost to you
• Up to 2 weeks of vacation in your first year (based on hours worked)
• Up to 2 weeks of sick leave (based on hours worked)
• 12 paid agency recognized holidays
• 2 floating holidays to use your way
• 403(b) retirement plan with employer matching (eligibility applies)
• Access to our Employee Assistance Program (EAP) for you and your family
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

HOW YOU WILL MAKE AN IMPACT:

 All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope. The Rural Health Transformation Program (RHTP) Case Manager provides intensive, person-centered case management services to families referred to through Safe Families for Children who are experiencing barriers to healthcare access, housing instability, financial hardship, behavioral health challenges, or other social drivers of health. Working within the Interventions for Safe Families program at Lutheran Community Services Northwest, this position partners with healthcare providers, community organizations, behavioral health providers, housing agencies, and other community resources to improve health outcomes by addressing social drivers of health and increasing access to coordinated care. 

The Case Manager works collaboratively with Safe Families staff, healthcare partners, and participating families to develop individualized service plans, coordinate healthcare and community-based services, strengthen family stability, and reduce barriers that negatively impact overall health and well-being. Through trauma-informed, strengths-based, and culturally responsive practices, the Case Manager empowers families to build resilience, increase self-sufficiency, and improve their long-term health and wellness while meeting all Oregon Health Authority Rural Health Transformation Program requirements.

• Complete intake, eligibility verification, and enrollment documentation 

• Complete Family Assessment and develop individualized care plans with measurable goals 

• Maintain regular contact with clients through office visits, home visits, and community-based meetings. 

• Utilize motivational interviewing, trauma-informed care, and strengths-based practices. 

• Coordinate services with: Primary Care Providers; Behavioral Health Providers; Hospitals and Clinics; Oregon Health Authority partners; Community-Based Organizations; Housing Providers; Employment Services; Public Assistance Programs 

• Assist participants in navigating complex healthcare and social service systems and advocate for participant needs while encouraging self-sufficiency 

• Monitor progress toward established goals and revise care plans as needed 

• Assist participants in accessing: Medical care; Behavioral health treatment; Substance use recovery services; Housing stabilization resources; Transportation; Food assistance; Utility assistance; Financial resources; Insurance navigation; Medication assistance; Community support services 

• Develop and maintain collaborative relationships with healthcare providers and community partners 

• Represent Lutheran Community Services NW at community meetings and collaborative initiatives and build partnerships that improve healthcare access in rural communities 

HOW YOU WILL BE A GREAT FIT:

• Bachelor’s degree in social work, psychology or counseling; or at least two years of experience working with high needs families within the last five years. Experience may be substituted for education. 

• Must have well-developed communication skills, both written and verbal 

• Must be neat, organized, and accurate. Must be able to multitask and set priorities

• Must be able to work well under pressure and be comfortable in a multicultural setting  

• Must be able to maintain confidentiality 

• Have respectful, open, unbiased, and accepting attitude toward clients and their families
• Effective at working to support education, substance use disorder treatment, behavioral health, and other presenting concerns
• Standard LCSNW criminal clearance, including national sex offender. Motor vehicle records, valid driver’s license and auto insurance are required. 

Thank you!  We sincerely appreciate your interest in joining the Lutheran Community Services NW team and thank all applicants for taking the time to apply. While we’re unable to respond to every candidate individually, please note that only those selected for an interview will be contacted. Lutheran Community Services NW is deeply committed to our mission of Health, Justice and Hope in all aspects of our work. We welcome candidates from all backgrounds and experiences to help us build a stronger, more compassionate community.