Description

Theatre Floor Staff

Job Type
Part-time

Description

Summary:
A Floor Staff is responsible for providing quality guest service in ticket and concession sales while maintaining the cleanliness of the theatre.

Primary Responsibilities:

Engage the guest, make eye contact, smile, give quick efficient service and give them your full attention
Consistently keep the box and/or concession area clean, organized and well-stocked
Inform guests of special promotions and savings
Process sale of tickets and concession items, assemble food items, operate point-of-sale terminals and make accurate change
Offer additional products to complement guest’s order
Maintain adequate cash funds and notify manager of the need for cash drops
Conduct theatre checks every 30-45 minutes for instances of theatre hopping, theft or vandalism
Keep apprised of seating in crowded auditoriums and know where seats are still available
Perform routine theatre checks on outside of building in all types of weather for cleanliness, vandalism or loitering
At night’s end make sure all auditoriums, restrooms and game room area(s) are empty
Conduct crowd control
Enforcement of all company policies and procedures (MPAA etc.)

Additional Responsibilities:

Prepare concession stand for theatre opening or closing
Track inventory and spoilage control
General theatre cleaning and operational tasks as directed by the Manager on duty
Handle minor customer complaints; Call the manager if the situation is too difficult

Benefits: Free Movies and Game Play, Discounted Concessions Items, 401(k), Flexible Schedules, Employee Discounts, Health Insurance including Dental, Vision, Life, Accident, Critical Illness and Hospitalization.

Requirements

Knowledge and Skill Requirements

Ability to read and interpret documents such as; operating and maintenance instructions, and procedure manuals.
Ability to follow oral and written instructions.
Ability to speak effectively before groups of customers or employees of organization.
Have good communication and interpersonal skills, in addition to good client/customer service skills.
Ability to work effectively with a team.
Ability to perform basic math and cash handling duties.
To perform this job successfully, an individual must know how to operate a register and/or computer or be willing to train, be honest and reliable, self-motivated, dependable and be positive in customer relations with the ability to multi-task.

Working Conditions

The work for this position is performed mainly inside the movie theatre.
The position requires routine walking, standing, bending, twisting and carrying items weighing no more than fifty pounds.
This position requires availability nights, weekends and holidays.

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