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The Business Gifting Associate (BGA) provides comprehensive administrative and operational support to sales reps. This role focuses on coordinating processes, maintaining data accuracy, supporting service and ensuring smooth day-to-day operations across departments.
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Key Responsibilities
- Provide day-to-day administrative support to Sales Representatives.
- Assist with order processing and ensure accurate entry into company systems.
- Maintain and update customer records, opportunities, and activities within the system.
Customer Support & Coordination
- Serve as a point of contact for customer inquiries and direct requests to the appropriate Sales Representative.
- Coordinate follow-up activities.
- Assist with onboarding new customers and managing account documentation.
- Ensure timely communication with customers regarding orders, requests, and status updates.
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Required Skills & Qualifications
- Strong organizational and multitasking skills
- High attention to detail and data accuracy
- Proficiency in Microsoft Office (Excel, Word, Outlook, Teams)
- Experience with CRM, ticketing, or ERP systems preferred
- Excellent written and verbal communication skills
- Ability to prioritize workload and meet deadlines
- Problem-solving mindset with a proactive approach
- Experience supporting customer service or operations teams is a plus
Preferred Experience
- 2ā5 years in administrative support, customer support operations, or coordination roles
- Familiarity with service workflows, case management, or order processing
- Experience working cross-functionally with sales, service, and operations
Key Competencies
- Time management and prioritization
- Collaboration and teamwork
- Process orientation and continuous improvement
- Adaptability in a fast-paced environment
Qualifications
Required Skills & Qualifications
- Strong organizational and multitasking skills
- High attention to detail and data accuracy
- Proficiency in Microsoft Office (Excel, Word, Outlook, Teams)
- Experience with CRM, ticketing, or ERP systems preferred
- Excellent written and verbal communication skills
- Ability to prioritize workload and meet deadlines
- Problem-solving mindset with a proactive approach
- Experience supporting customer service or operations teams is a plus
Preferred Experience
- 2ā5 years in administrative support, customer support operations, or coordination roles
- Familiarity with service workflows, case management, or order processing
- Experience working cross-functionally with sales, service, and operations
Key Competencies
- Time management and prioritization
- Collaboration and teamwork
- Process orientation and continuous improvement
- Adaptability in a fast-paced environment
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