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Innovive Health provides a supportive environment where clinicians can make a meaningful impact in the lives of patients by delivering care in the comfort of their home.
Our dedicated teams go above and beyond to provide high-quality, compassionate care, and we believe the quality of our employees is the foundation of the care we deliver. Our employees are our biggest asset.
- We offer a competitive salary and a generous benefits package.
- Flexible Schedules to fit your lifestyle.
- Medical, Dental, and Vision Benefit
- Mileage Reimbursement
- 401k with company match
- Dayforce Wallet - a voluntary benefit that gives you access to earned pay,
- Employee Assistance Program
- Online CEU credits
- Rewarding one-on-one care,
- one-on-one mentoring and 24/7 clinical support
Customer Service Coordinator
Location: Medford, MA
Department: Clinical Operations
Classification: Non-Exempt
Position Summary
As a Customer Service Coordinator, you are the first point of contact for our patients and clinical teams. You will manage high-volume incoming calls, coordinate patient scheduling, and provide essential administrative support to our On-Call clinicians in a fast-paced healthcare environment.
Key Responsibilities
- Call Management: Professionally triage incoming calls to ensure patient satisfaction and timely care coordination.
- Scheduling: Maintain and update patient service schedules, ensuring direct care staff have accurate directions and patient information.
- Clinical Support: Act as a liaison between patients and the clinical team, reporting concerns to supervisors immediately and ensuring safe coverage of patient needs.
- Information Security: Handle all patient and employee data with strict confidentiality in compliance with agency policies.
- Communication: Stay current on department protocols and participate in team meetings to ensure seamless operations.
Qualifications
- Experience: 1+ years in customer service (Healthcare setting preferred).
- Education: Associate degree or equivalent professional experience.
- Tech Skills: Advanced proficiency in Microsoft Office (Outlook, Teams, Excel, and Word).
- Communication: Strong interpersonal skills with the ability to remain calm and persuasive in high-pressure situations.
- Bilingual: Conversational Spanish is a plus!
Why Join Us?
- Collaborative Environment: Work with a team that values open feedback and mutual success.
- Impactful Work: Play a critical role in ensuring our patients receive the care they need when they need it.
- Professional Growth: Opportunities for continuing education and development.
Physical Requirements
This is primarily a seated office role requiring frequent use of computers/phones and occasional standing or lifting (up to 25 lbs).
Innovive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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