House Person

At Ko-Kwel Casino Resort, we know the best experiences start with a warm welcome. Whether you're arriving for a relaxing getaway or clocking in for your shift. Here, hospitality is personal, teamwork is real, and people genuinely look out for one another. When you join our team, you're stepping into a workplace where you can learn, grow, and take pride in creating memorable moments across the entire property. We bring energy, heart, and professionalism to everything we do, by building not only unforgettable guest experiences, but a workplace we're proud to call our own.

Be part of a team that's shaping one of the premier destinations for gaming and hospitality. A place where guests and team members alike feel right at home on Oregon's beautiful southern coast and beyond.

Why this job matters

Create a welcoming, polished environment for every guest by supporting the housekeeping team and ensuring all public spaces shine. A House Person plays a key role in keeping the hotel running smoothly by making sure supplies are ready, spaces are refreshed, and guests feel cared for from the moment they arrive.

What you bring to the table

• Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
• Greet guests, respond to guest requests, and maintain guest privacy and security to encourage repeat business.
• Strip dirty linens, glassware, and trash from guest rooms.
• Empty dirty linen bags from housekeeping carts.
• Stock housekeeping carts with fresh linens.
• Deliver new linens to housekeeping carts throughout the day as needed.
• Empty trash bags from housekeeping carts, storerooms, and the housekeeping office.
• Break down cardboard and take it to the designated cardboard bin.
• Shampoo carpets when needed.
• Report any damage or suspicious activity to the supervisor on duty.
• Resolve or refer guest concerns, complaints, or suggestions to management to ensure superior hotel service.
• Change cleaning chemicals when needed.
• Put away and organize new stock upon arrival in storerooms.
• Keep all storage rooms clean and well organized.
• Transport laundry bins to and from laundry delivery trucks.
• Help service the pool area and fitness center when no pool attendant is on duty.
• Help maintain cleanliness and appearance of hotel hallways.
• Jump in where needed to support the team and keep things running smoothly. (Other duties as assigned)

Must-haves, nice-to-haves, and maybe some bonus points

• Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.
• High school graduate or equivalent.
• Hotel housekeeping training or previous experience preferred.
• Comfortable communicating clearly and positively with both guests and teammates.

Physical stuff to know

We've included the typical physical parts of the job here. If you need an accommodation to do the work, just let us know-we're here to support you.  You'll need to be available to work weekends, holidays, and evenings when we are busy. While performing the duties of this job, the employee is regularly required to walk. The employee frequently is required to stand, reach with hands and arms, and talk or hear. The employee is occasionally required to sit; use hands to finger, handle, or feel; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. It is important to stay calm and make good decisions under pressure, especially when dealing with stressful situations or upset people. This is a quick summary of the main duties and requirements-it might not cover everything you could be asked to do.

Ko-Kwel Casino Resort is owned by the Coquille Indian Tribe. Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.