Intake Coordinator

POSITION SUMMARY:

As an Intake Coordinator at Innovive Health, you manage the end-to-end referral process for home health services, serving as a key point of contact between referral sources, patients, clinicians, and internal teams. This role involves handling high-volume communications, verifying insurance, collecting documentation, and accurately entering patient data to ensure timely, compliant care coordination. Success in this role requires strong organization, attention to detail, and effective collaboration in a fast-paced environment. 

Hours of Operations (Remote)

Friday- Sunday: 9 am- 5 pm EST

Must live in the following states 

CO, CT, FL, IA, MD, MA, NH, NC, RI , SC, UT, VA

 What you'll do:

• Answers all incoming calls including but not limited to intake of new referrals, resumptions of care and readmissions for home health services. Directs other inquires to the appropriate person or department.
• Collects appropriate demographic information, checks insurance eligibility, and collects required documentation to ensure regulatory compliance with Medicare and MassHealth.
• Accurately data enter patient information into referral tracking tools and multiple EMR systems.
• Performs outbound calls to referral sources, providers, and patient facilities to ensure collection of required documentation.
• Collaborates with internal clinicians to ensure timely adherence to patients care needs.
• Works with multiple departments to ensure coordination of care.
• Monitors referral portal regularly to ensure the timely review of new referrals and continued communication.
• Serves as point of contact between clinical, intake and referral sources via e-mails and calls.
• Reviews department for process improvement efforts.
• Assists with managing the workload to ensure that referrals are handled in a timely manner.
• Ensures issue resolution with referrals and referral sources.
• Complete and manage all paperwork or supportive documentation.
• Participate in departmental, clinical and company meetings as requested. 
• Participate in required training including, but not limited to, in-service and educational programs.
• Adheres to HIPAA laws and maintains patient confidentiality at all times.
• Performs other duties as assigned.

What you need:

• Associate’s degree or equivalent in related work experience
• 1+ year experience in a healthcare administrative role
• Knowledge of medical terminology  
• Proficiency in Windows environment, with emphasis on Word and Excel 

Preferred Education and Experience:

• Basic knowledge of Medical Insurance – MassHealth and Medicare a plus!
• Previous experience in a medical office, or other medical administration role