Responsible for providing solutions support for specialized networks and accounts utilizing various contact platforms such as phone, email, chat, or social media.

Essential Functions

Research and provide forward thinking solutions for shipment issues leading to positive customer interactions.
Utilize interpersonal and rapport building skills to promote customer engagement and demonstrate empathy in handling difficult interactions.
Perform other duties as assigned.

Minimum Education

High school diploma or GED.

Minimum Experience

Eighteen (18) months experience in the Specialty Customer Representative position.

Knowledge, Skills, and Abilities

Personal computer (PC) ability.

Good verbal and writing skills.

Job Conditions

Ability to work variable shifts and weekends/holidays.

Preferred Qualifications: This position is Departmental to Mike Hodson’s organization. Only candidates that report under Mike Hodson’s organization will be eligible for this position.

Pay Transparency:

Pay: Internal Pay Grade H29

Additional Details: Application Criteria/Deadline: To apply for this position, please upload your current resume and complete application by close of business day (5:00PM CST) on August 13, 2026.

Pay Transparency:
The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

Know Your Rights
Pay Transparency
Family and Medical Leave Act (FMLA)
Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

E-Verify Notice (bilingual)
Right to Work Notice (English) / (Spanish)

Learn more about this Employer on their Career Site

Sr Specialty Customer Representative