PROGRAM SPECIALIST

Program Specialist

FULL TIME

Boston, MA

The Program Specialist is responsible for creating an empowering and supportive environment for individuals with IDD, ensuring high-quality program delivery, regulatory compliance, and effective coordination of services.

Major Responsibilities

• Ensure that care is provided according to all relevant policies, procedures and regulations

• Monitor supplies and resources around SNAP Benefit and needs

• Coordinate Case Management review of client funds, room and board on a monthly basis with admin team

• Ensure that all persons supported have received adequate and sufficient financial services

• Establish and maintain current, accurate, confidential records related to client funds

• Provide information to other health care professionals, as required

• Consult with family members and other support to ensure that care is on-going and that all person supported needs are identified and met

• Manage client financial accounts as a Representative Payee, including tracking transactions, processing payments, and maintaining accurate ledgers

• Review accounts daily to ensure accuracy, safeguard funds, and resolve discrepancies in a timely manner

• Process check requests, stipends, and room & board payments in compliance with policies and regulations

• Reconcile spending, maintain financial documentation, and complete required monthly and annual reports

• Maintain organized financial records, spreadsheets, and client files while meeting all deadlines around client funds

• Conduct assessments to identify individual needs and develop person-centered care plans

• Coordinate medical, social, housing, and community services to support overall well-being

• Monitor progress and ensure care plans (ISP) are followed, updated, and effective

• Support and oversee program managers, ensuring proper training, performance, and adherence to policies around the client funds

Job Qualifications and Competencies

Job Qualifications 

• Strong professional, organizational, and leadership skills. 

• Ability to work independently with minimal supervision. 

• Excellent verbal and written communication skills. 

• Ability to support and implement RHD’s values. 

• Ability to engage individuals and Direct Support Professionals in effective, therapeutic, and healthy interactions. 

• Basic computer skills and proficiency with Microsoft Office programs and applications. 

• Valid driver’s license and reliable transportation to attend meetings and home visits. 

• Ability to meet all job responsibilities and expectations. 

Education and Experience: 

Candidates must meet one of the following: 

• Bachelor’s Degree from an accredited program with 2 years of work experience directly supporting individuals with intellectual disability or autism. 

• Associate Degree from an accredited program with 4 years of work experience directly supporting individuals with intellectual disability or autism. 

• High School Diploma or GED with 6 years of work experience directly supporting individuals with intellectual disability or autism.