Customer Service Representative

Live in NY? Join a Top Workplace! 

 
Velocitii is seeking individuals who are passionate about helping others and making a real impact. We offer a supportive, inclusive work environment and a strong commitment to employee growth. 

Ready to be part of something great? View our website to learn more and apply today! 

WHAT’S IN IT FOR YOU – THE PERKS!  

Compensation & Incentives 

• Start at $17/hour with paid training 
• Pay increase after 90 days of proven performance 
• Annual bonuses and merit raise available

EZ Access MD – Free Healthcare for You & Your Family! 

• Enjoy 24/7 telehealth visits and, in select areas, in-home diagnostics—all at no cost to you. Coverage includes you, your spouse or partner, and children ages 2–25. Just one more way Velocitii supports your well-being!

Benefits That Start Early 

• Healthcare, life insurance, and 401(k) kick in the first of the month after hire 
• Sick time and PTO start accruing on day one—use sick time right away! 
• After90 days, enjoy paid holidays (including your birthday) and use your PTO accrual!
• Get paid to give back with volunteer time off

Company-Provided Equipment 

• We’ll set you up with everything you need to succeed—no equipment worries!

Remote Work 

• Work comfortably from home and skip the commute.

Supportive Culture 

• Velocitii values open communication, compassion, collaboration, and creating a strong sense of belonging for all employees.

Growth & Development 

• Enjoy access to training, coaching, and mentorship to grow your career.

Consistent Schedule 

• Monday–Friday shifts starting at 8:30 AM—no weekends!

A DAY IN THE LIFE 

As a Customer Service Representative, you’ll handle incoming calls in a fast-paced, remote environment—helping customers, answering questions, and making a real impact. 

You’ll: 

• Put customers first and build trust
• Communicate clearly and professionally
• Stay calm and empathetic under pressure
• Be reliable and meet performance goals
• Support payment needs and follow procedures
• Keep records accurate and respond to emails daily
• Pitch in when needed and stay flexible
• Work within a highly structured role with set start/end times and scheduled breaks
• Adhere to set start/end times and scheduled breaks
• Stay fully present and engaged throughout your shift
• Follow the proper steps to request time off

WHAT WE'RE LOOKING FOR 

Required: 

• 1+ year of customer service experience in a call-center/dispatcher setting 
• Must live within 50 miles of Halfmoon, Medina, or Rochester, NY
• Strong verbal and written communication 
• Organizational and problem-solving skills 
• Ability to navigate multiple computer systems 
• Experience in a virtual desktop environment 
• Distraction-free remote workspace 
• High school diploma or GED

Preferred: 

• Familiarity with AS400.

Additional expectations: 

• Participate in virtual interviews using a computer with a working camera OR schedule an in-person interview
• Comfortable in a diverse, inclusive, team-focused culture 
• Complete pre-employment steps: 
• Internet speed test
• Background and drug screening
• Employment verification
• Pick up equipment at our Medina, NY office (for those within 50 miles of Medina) OR meet at our client's office to set up equipment in either Halfmoon or Rochester, NY

If your experience and qualifications align with what we’re seeking, we encourage you to apply today. We look forward to the opportunity to learn more about you!