Deputy Operations Manager Public Trust

DCNS Deputy Operations Manager

Clientis looking for a Deputy Operations Manager who will support a large nationwide customer. The Data Communications Network Service (DCNS) Deputy Operations Manager reports directly to the DCNS Operations Manager and is responsible for producing metric reporting in adherence to the FAA contract requirements. The primary focus of the candidate will be to analyze Service Level Agreements (SLA's) and reduce credits owed to the FAA. The candidate will be responsible for providing daily, monthly, and ad-hoc Network Operations metrics, for management and operational center for awareness and process improvements. This position provides direct leadership, management, and direction to a team of maintenance and metrics personnel, Tier 2 Engineers, as well as handle special projects.

Job Description:
Supervision and oversight on a team of maintenance and metrics personnel and Tier 2Engineers with responsibility to ensure service restoration efforts comply with program Service Level Agreement (SLA) Service Availability, and Mean Time to Restore (MTTR) objectives.
Escalating and communicating at a high level with customers and varying levels of program management.
Develop and report on metrics for the performance of the DCNS network.
Develop and maintain processes and training for specialized monitoring tools/systems.
Monitor and enforce NOCC goals and performance objectives.
Provide coaching and actionable feedback to team.
This position is part of a 24x7 network control environment. Shift, on call, and workday flexibility is required.

Qualifications:
Bachelor's degree in Telecommunications, Engineering, Networking, Information Technology or related field with 6 years' of prior related experience or 2 years post-Secondary/ Associate's Degree with a minimum of 10 years of prior related experience.
Excellent to advanced MS Excel skills to include PivotTables, VLOOKUP, etc.
4 years' experience working in a fast paced, 24x7 Network Operations Center environment.
4 years' experience in a leadership or supervisory role.
4 years' experience performing technical network troubleshooting.
4 years' experience working with routing and switching concepts.
4 years' experience interfacing with external customers.

Additional Knowledge, Skills, and Abilities considered:
Knowledge and understanding of the FAA's National Airspace System, telecommunications technologies, and operations and maintenance policies and procedures.
Demonstrated communication and interpersonal skills.
Demonstrated ability to handle face-to-face customer engagements and high-pressure situations.
Familiarity with the Data Comm program.
Experience with Radio Frequency (RF) technologies and concepts.
Experience with Remedy Ticketing Systems.
CCNA Certification.
ITILv4 Certification.

Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.