Network Control Technician

Job Title: Network Control Technician  

Job Code: 34025

Job Location: Melbourne, FL

Job Schedule: 9/80: Employees work 9 out of every 14 days – totaling 80 hours worked – and have every other Friday off

Job Description:

• Provide change management coordination and scheduling support for large private communications network. 
• Serves as the focal point for all planned maintenance activities.
• Conducts risk assessment and analyzes customer service impacts for corrective maintenance activities and for implementation related moves, adds and changes to critical circuits and network elements.
• Position requires strong attention to detail and adherence to policies and procedures.
• Interacts directly with internal and external customers to schedule planned maintenance events.
• Utilize complex tools and reports to accurately assess service impacts for planned maintenance events.
• Ability to obtain a US Security Clearance. 

Qualifications:

• High School Diploma or equivalent and a minimum of 6 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 2 years of prior related experience.

Preferred Additional Skills:

• Experience with Network Management Systems and tools.
• Experience with SQL database and MS Excel.
• Previous call center experience.
• Prior experience required in maintaining high service levels in a demanding customer support services environment. 
• Project management experience.         
• Ability to work flexible shifts or schedules.

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