Service Coordinator

Keep warehouse automation running—every day.

Join Element Logic as a Service Coordinator and become the link between customers and technical teams—coordinating service activities that protect uptime, reliability, and customer satisfaction.

In this role, you will coordinate the end‑to‑end service lifecycle—planning preventive and corrective maintenance, managing service documentation, and ensuring smooth administrative follow‑up. You’ll support service operations through ERP workflows, invoicing, Purchase Orders, and contract administration, while acting as a key customer contact to keep communication clear and service delivery moving.

What does Element Logic offer?

• Innovative and creative workplace in a growing business.

• Family-first culture with a key focus on mental wellness.

• Flexibility is offered through a hybrid work approach for all roles that can be performed remotely.

• Career development plans.

• Market competitive wages, benefits including medical, dental and vision insurance, 401k, and HSE accounts.

Responsibilities:

Responsibilities include but are not limited to:

• Plan and schedule preventive and corrective maintenance activities, ensuring optimal use of resources and system availability.

• Prepare, manage, and maintain service orders, proposals, and all related service documentation.

• Provide comprehensive back-office support for service operations, including:

  • Scheduling technicians and allocating resources.

  • Processing service reports and keeping records up to date.

  • Managing ERP-related service workflows.

  • Handling administrative follow-up related to service activities.

• Manage end-to-end invoicing processes for service and maintenance activities, including coordination with internal teams and administrative follow-up.

• Request, track, and manage Purchase Orders (POs) throughout the full-service lifecycle.

• Support the creation, administration, and follow-up of service and maintenance contracts, ensuring accuracy and compliance.

• Act as the primary administrative point of contact for customers regarding service coordination, documentation, and invoicing matters.

• Coordinate day-to-day communication between customers, service teams, and suppliers to ensure effective service delivery.

• Build and maintain strong, long-term working relationships with customers and maintenance technicians to support service quality and customer satisfaction.

• Monitor service performance and ensure compliance with safety, quality, and company standards.

• Assist with travel arrangements for service personnel, including assignments, accommodations, and transportation as required.

Desired skills and experience:

• High School diploma or Associate degree required. A Bachelor’s degree is preferred but not required. Relevant technical training or professional certifications are considered an advantage.

• 5 years of professional experience in a technical or maintenance-driven environment, ideally within intralogistics or automation, including exposure to customer-facing service coordination, invoicing, Purchase Orders, and administrative support processes.

• Experience working with ERP systems (such as SAP or Microsoft Dynamics), billing platforms, and Purchase Order systems are highly desirable.

• Willingness and availability to travel to job sites on an as-needed basis.

Who are we looking for?

Element Logic is seeking highly motivated, diverse, and talented professionals to join our team. We are looking for individuals who are passionate about new technology, intralogistics and automation. You will be a great fit if you describe yourself as somebody who is flexible, open-minded, and willing to consider new ideas. You enjoy a fast-changing organization and can adapt to changing circumstances.

Physical demands:

• Occasional site visits – Walking through warehouses or production areas.

• Exposure to industrial environments – Noise, machinery, and safety gear requirements.

• Light physical activity – Carrying documents, laptops, or small tools during inspections.

• Travel – Depending on the company, short trips to customer sites may be required.

Location: Melbourne, FL

Start date: To be agreed upon

Form of contract: Permanent employment

For further questions about the position or process, contact Paula Paez by email at paula.paez@elementlogic.net

Agency notice: We’re proud to handle all our recruitment in-house at Element Logic. That means we don’t accept candidates or approaches from external recruiters or headhunters. All hiring processes are managed exclusively by our own specialized Talent Acquisition team.

Be yourself, in your element.

At Element Logic, our people are our greatest resource. We believe individuals should be in their element and we recognize, celebrate, and nurture the strength of diversity. We offer equal opportunities and welcome applicants regardless of age, race, ethnicity, gender identity and expression, sexual orientation, language, national origin, mental and physical abilities, religious and political affiliations, stage of life, or family circumstances. We desire a work environment where people flourish with their unique abilities, perspectives, and life experiences.

About Element Logic
Element Logic® is a global technology company specializing in intelligent warehouse automation. Since its founding in 1985, the company has grown to employ over 950 people across 30 countries and has established itself as the first - and leading - AutoStore™ partner worldwide.

Renowned for its commitment to innovation and people-centric approach, Element Logic enhances warehouse performance through a unique combination of cutting-edge technology, AI-powered software, and tailor-made solutions. This enables businesses across industries to improve efficiency, accuracy, and scalability in their logistics operations.

With a proven track record and deep expertise in intralogistics, Element Logic has become the go-to partner for organizations seeking to gain a competitive edge through automation. The company’s culture is rooted in bravery, passion, and reliability - qualities that continue to drive its mission of optimizing warehouse performance. In 2024, Element Logic reported revenue of EUR 549 million.