Renovation Superintendent

The Renovation & Maintenance Superintendent is responsible for overseeing and executing property renovations, turnover projects, and resident maintenance service requests across the assigned branch market. This role combines project oversight with hands-on maintenance expertise to ensure homes meet company standards, service level agreements, and deliver an exceptional resident experience. 

This position reports directly to the Area Manager, Maintenance Manager or Maintenance Lead and operates primarily in the field. 

Key Responsibilities 

Renovation & Turnovers 

• Conduct detailed move-out, turnover, and property inspections within established timeframes and with residents. 

• Identify required repairs and recommend upgrades to meet company standards 

• Develop repair scopes and budgets based on approved pricing standards 

• Schedule, coordinate, and oversee vendors and contractors 

• Hold vendors accountable for quality, timeliness, and completeness of work 

• Perform quality control reviews and manage punch lists 

• Inspect completed work and approve contract completion 

• Document the renovation process with before-and-after photos 

• Perform rekeying and securing of properties as needed 

Maintenance & Service Operations 

• Review and manage daily work orders to ensure timely completion 

• Communicate arrival times and expectations with residents 

• Complete maintenance requests within established service level agreements 

• Perform property walks and pre-move-in audits to ensure a strong move-in experience 

• Close out work orders while onsite and document all repairs 

• Track supplies, tools, and materials for restocking 

• Communicate repair status and updates with branch leadership and support teams 

Technical & Hands-On Work 

Perform maintenance and repair work including but not limited to: 

• Plumbing 

• Electrical 

• HVAC 

• Carpentry 

• Drywall and paint 

• Mechanical systems 

• Lock and key services 

• General household and exterior repairs 

Customer Service & Team Support 

• Provide exceptional customer service to residents 

• Maintain strong communication with leadership and internal support teams 

• Assist peers as needed and contribute to team development 

• Maintain fundamental knowledge of company standards and procedures 

• Demonstrate continuous learning and professional growth toward leadership roles 

Qualifications 

• High School Diploma or GED 

• 2+ years of residential renovation and/or maintenance experience (single-family or multi-family preferred) 

• Minimum 1 year of property management maintenance experience preferred 

• Vocational/technical training or trade certification a plus 

• Knowledge of building and property management codes 

• HVAC certification REQUIRED 

• Plumbing or Electrical certification preferred 

• Proficiency with Microsoft Outlook and Excel 

• Strong organizational, communication, and customer service skills 

• Service-minded approach with strong accountability 

• Valid driver’s license (must be at least 21 years old to operate company vehicle) 

• Ability to multi-task in a fast-paced environment 

Work Environment & Physical Requirements 

This position operates primarily in the field at assigned metro-area properties and reports to the branch office. Occasional office work may be required. 

The role requires the ability to: 

• Lift up to 50 pounds unassisted 

• Bend, kneel, stretch, and work overhead 

• Work on ladders up to 30 feet 

• Work in confined spaces and varied climates 

• Work in environments with dust, fumes, and poor ventilation 

• Operate vehicles and heavy machinery 

• Travel throughout the assigned metro area daily 

Typical schedule is Monday through Friday; occasional evenings and weekends may be required.