Case Manager (Outpatient Adult Special Care Center) (6007)

Job DetailsJob Location: Adult Special Care Clin - Memphis, TN 38103Position Type: Full TimeEducation Level: 4 Year DegreeTravel Percentage: NegligibleJob Shift: DayJob Category: Psychological and Social Services JOB SUMMARY     Coordinates and delivers client-centered services designed to promote timely access to medical care and medications for HIV/AIDS, as well as ensuring that PLWHA (People Living With HIV/Aids) have linkages to access available social support services.   Works collaboratively with hospital case management, outside agencies, providers and referral agencies to identify those who are in need of medical care in order to establish/re-establish access to medical treatment.                   Key Job Responsibilities     Essential Function Initiates medical case management activities and provides services within established policies, procedures and time frames to provide care appropriate to patient population. Key activities include: assessment of needs and support systems development of an individualized care plan coordination of services to implement the care plan ongoing monitoring/re-evaluation/updating care plans as needed client-specific advocacy review of service utilization   Identifies designated population without current medical care; works with outside agencies (i.e., homeless shelters, alcohol and drug abuse treatment facilities, etc.), providers and other organizations to link client to medical care.   Engages the client/potential client and forms a relationship of trust and understanding in order to promote and communicate the types of services available.   Analyzes the clients’ social situation (i.e., health status, substance abuse history, mental health, educational needs, social support, etc.); works to remove barriers or potential barriers to care.   Provides adherence counseling to ensure readiness for and adherence to complex HIV/AIDS treatments. Monitors, evaluates and follows-up with clients to ensure they are adherent with medical care. If necessary, re-engages and works through any identified issues.   Works collaboratively with hospital case management, outside agencies, providers and referral agencies in a customer responsive and courteous manner, in compliance with iRESPECT Standards and promoting patient/customer satisfaction to identify those who are in need of medical care in order to establish/re-establish access to medical treatment.   Provides community services, such as conducting educational and service programs, providing information material, etc.   Coordinates and collaborates with hospital case management in maintaining linkage to medical care.   Prepares and maintains required documentation, reports, records and files for operational, administrative and compliance purposes within established timeframes. Utilizes computer to enter and retrieve client information; generate statistics, computations, tables or charts. Provides clear, concise, timely written documentation and updates information and computer data as required. Maintains confidentiality of all information in accordance with hospital, HIPAA, compliance and other regulatory requirements.   Maintains competency, professional credentials and education necessary to keep abreast and maintain a current knowledge of case management principles, concepts and techniques, best practices and current trends. Attends continuing education, staff development, and mandatory programs.   Participates in staff training and performance improvement activities and utilizes the results of the quality of care activities to initiate changes in practices     Required for All Jobs • Performs other duties as assigned • Complies with all policies and standards         Patient Care Options X No Patient Care                   Qualifications QUALIFICATIONS   Education Education Level Education Details Required/ Preferred   Bachelor's Degree In Social Work or a health and human services related field Required and   Qualified by education, training or experience to work with the adult and/or geriatric HIV/AIDS patient population. Required                   Work Experience Experience Experience Details Required/ Preferred   Minimum 1 year experience One (1) year relevant experience in direct delivery of case management services in a medical or community setting. Required                   Knowledge, Skills and Abilities KSAs Proficiency Demonstrated administrative and organizational skills to meet job demands.   Knowledge of HIV/AIDS disease processes and complications, demonstrated interpersonal, communication (written and verbal) and critical thinking skills required.   Demonstrates ability to work both independently and in a team framework required.   Must demonstrate respect for clients and maintain sensitivity to all issues and cultural awareness with patient population.           Licenses and Certifications     Licenses/Certifications Licenses/Certification Details Time Frame Required/ Preferred       PHYSICAL DEMANDS/WORKING CONDITIONS Physical Demands Category: Healthcare Workers                           Physical Demands A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical Demand N/A Rarely Occasionally Frequently Constantly Weight Standing         X   Walking         X   Sitting   X         Lifting       X     Carrying       X     Pushing     X       Pulling     X       Climbing     X       Balancing     X       Stooping       X     Kneeling       X     Crouching       X     Crawling     X       Reaching       X     Handling       X     Grasping       X     Feeling         X   Talking         X   Hearing         X   Repetitive Motions         X   Eye/Hand/Foot Coordination         X                               Working Environment While performing the duties of this job, the associate is required to work within the selected working environments. Working Condition N/A Rarely Occasionally Frequently Constantly Extreme cold   X       Extreme heat   X       Humidity   X       Wet   X       Noise         X Hazards       X   Temperature Change   X       Atmospheric Conditions   X       Vibration   X                               Machines or Equipment Operated Machines or Equipment Operated           Legacy Physical Demands Legacy Physical Demands Frequent walking, driving and sitting. Exposure to infectious agents.  Speaking, hearing and visual acuity is needed.  Local travel is required.  Occasional out-of-town travel is required