CLINICAL MANAGER IDD

About the program:

The Clinical Manager is responsible for the overall supervision of clinical services and individual supervision at Womanspace Empower and Womanspace Philadelphia. Provide clinical support and leadership to staff and participants. Assist with the development, implementation and monitoring of programmatic systems. Works with Program Director to develop new strategies to ensure needs and best practices are incorporated into the program design. A commitment to the RHD values should be demonstrated as job duties are performed. 

This program is a Residential drug and alcohol treatment program serving the transgender and gender expansive community Director oversees clinical programing, daily operations, ensure compliance with HR and clinical charts, provides on call support. Ensure RHD Values and Trauma Informed care are reflected at program. Maintain census, oversee billing and budget. Mange/oversee authorizations ( fee for service funding) Strong knowledge and understanding of substance use and trans expansive care/respect for pronouns Familiar with needs of homeless population experience with grant writing a plus (not at all required but a benefit) maintain program visibility with community stakeholders continue partnerships with LGBTQIA+ organizations maintain presence in community (program gets a lot of recognition on social media) program is 3.5 level of care with ASAM (American Society of Addiction Medicine) tool used to meet criteria/medical necessity for admission an ongoing treatment open to obtaining licensure
DIRECT DUTIES: 

Responsible for overall clinical coursework, such as clinical interventions, PIR follow-ups, and coordination of clinical services

  Oversee and coordinate all in-house clinical services including individual and group therapy. 

 Oversee PIR assessment and evaluation process, as well as ensuring the completion and accuracy of clinical documentation

  Perform case consultation with others professional, external, and internal to gather a better perspective around participant’s quality of care, progress, and service integrity

  Continuously assess effectiveness of treatment interventions

  Audit progress notes 

 Oversee the data entry of notes and other documentation required by CBH and RHD into required database systems; RHD Electronic Health Record (EHR) Responsible for primary communication and coordination of services with the Nurse and Psychiatrist

  Participate in the program referral process including conducting initial assessment of PIRs while incarcerated or hospitalized

  Coordinate with program leadership team on coverage issues and anticipate crisis 

 Participate in team meetings and evidence base practice

Job Qualifications: 

 Have a working knowledge of corporate and program policies and procedures

  Good communication skills (written and oral) 

 Ability to manage multiple tasks or projects 

 Demonstrate good problem solving and conflict resolution skills

  Be 21 years of age or older  Basic working knowledge of all Microsoft Office programs 

 Possess a valid driver's license 

 Ability to carry out duties without direct supervision 

 Subject to employment screenings, including PA State Criminal History & FBI clearance, if applicable 

Education and Experience:

•   At least four (4) years of direct care, mental health and work experience. 
• At least a Bachelor’s degree from an accredited university in a discipline, such as: Psychology, Social Work, Human Services, or related field and 3 years of clinical experience in a health or human service agency which includes 1 year of working with the chemically dependent person. 
• Master Degree plus 2 years experience in a human service agency, preferably in a drug and alcohol setting

Job Competencies: 

 Effective Communication: Ability to clearly and respectfully communicate with residents, families, staff, and external agencies. Demonstrates active listening and ensures transparency in all interactions. 

 Ethical Practice: Upholds confidentiality, integrity, and ethical standards in all interactions and decisions, ensuring the rights and dignity of residents are prioritized. 

 Leadership and Accountability: Provides clear direction to staff, models positive behaviors, and takes responsibility for the success of the residential program. Holds self and team members accountable for meeting expectations and standards.

  Collaboration: Works collaboratively with other professionals, families, and community partners to ensure quality care and services are provided to residents. 

 Cultural Humility: Demonstrates respect for and understanding of the diverse backgrounds, needs, and perspectives of residents, staff, and families, fostering an inclusive and supportive environment.

  Problem Solving and Conflict Resolution: Approaches challenges with a solution-focused mindset, resolving issues in a fair and timely manner, while maintaining professionalism and promoting a positive atmosphere.

  Adherence to Policies and Procedures: Ensures compliance with all regulatory and organizational standards, maintaining a safe, respectful, and efficient residential environment. 

Physical Demands and Working Conditions Network Functions Equipment/Machines:

 Physical Demands 

 Maintain and abides by OSHA requirements and guidelines 

 Observes all Fire and Safety Policies and Procedures 

 Observes all Fiscal/Office/ HR Personnel Policies and Procedures 

 Observes all HIPAA Policies and Procedures and maintains confidentiality

  Attends all required and scheduled trainings and meetings

  Always maintain a professional demeanor and exercise good judgement in all areas of employment duties 

VEHICLE REQUIREMENTS:

 Current driver’s license, driver registration and a functional vehicle

  EQUIPMENT OPERATIONS

  Telephone: Cellular - Multi-line, Calculator, Copier, Fax, Computer

  COMPUTER SOFTWARE APPLICATIONS  Has knowledge of each program

  Knowledge of Office software programs

  Individual must be able to meet physical requirements of the job:

  Sitting at a meeting table or desk – 

 Lifting – 50lbs or more Reaching – Lifting – Bending – Standing – Stooping – Twisting - Climbing steps - Driving a vehicle 

 Environment(s) is modern, well-lit office facilities in multiple locations

  Multiple levels of stairs with access by elevator 

 ACCIDENT, HEALTH HAZARD AND SECURITY KNOWLEDGE 

 Bloodborne Pathogens, Right To Know, HIPAA, Security Acts, Fire & Safety