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- Ensures 100% donor and customer delight.
- Greets donors in a prompt, friendly, and courteous manner within 10 seconds; ensures that donor understands that unloads donations from vehicles, offer tax receipts and maintain accurate daily counts of donations.
- Responsible for the stewardship of all donated items ensuring that donations remain property of Memphis Goodwill, and that donations are not use in a personal nature as they are guided through the Goodwill river.
- Breaks down donations into categories.
- Maintains drive-through and ADC site in accordance with image and safety standards.
- Responsible for ordering and maintaining supplies in an efficient manner. Responsible to secure and appropriately use those supplies.
- Adheres to all Memphis Goodwill and personnel policies and procedures; follows good safety and security practices, including reporting safety hazards and injuries to the operations leadership team and/or risk management.
- Ensures proper accuracy of donor tracking and counts.
- Ensures proper use and accurately reporting of on-hand equipment.
- Works in a safe manner, adheres to proper handling of material movement equipment and communicates any safety hazards or concerns.
- Whenever possible; assist the Transportation team with the delivery and pick up of equipment both full and empty.
- Responsible for performing these and all assigned duties within the framework of our Guiding Principles.
- Communicates with trainers and leadership on opportunities found in the ADC site and supports ADC peers on specific duties as needed on the ADC or requested by leadership.
- May be asked to participate in activities outside of Goodwill.
- Attend in-service and related training as assigned by team leader coach.
- Other duties as assigned by ADC or Operations Leadership.
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