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Essential Functions:
- Serves as both coach and mentor to staff in areas of problem solving, decision making, process improvement, and professional growth in accordance with company policies.
- Manages production flow and productivity within division; ensures production turnaround time schedules are met.
- Serves as liaison between division and other departments.
- Ensures new policies, programs, and operational changes are implemented and adhered to on production floor.
- Ensures functional areas are complying with standardized work policies and safety regulations
- Identifies opportunities for continuous work flow process improvements.
- Analyzes cost and production reports to ensure operations are maximized and efficient.
- Provides relevant feedback to management regarding any problems and concerns in a timely manner.
- Relies on extensive technical knowledge to assist and advise technicians having problems with cases.
- Ensures staff compliance with all company policies.
- Ensures quality standard compliances are being met across division.
- Coordinates with Human Resources and direct management in a timely manner on any and all employee relations matters.
- Hires, oversees, develops, reviews, and sets goals for department and staff.
- Conducts performance evaluations, recognizes, and acknowledges positive and productive behavior, and provides constructive/corrective feedback for performance issues.
- Assists, trains, guides, and supports team members in areas of problem solving, decision making, process improvement, and professional growth in accordance with company policies.
- Ensures the team understands the performance standards of their department and has a clear understanding of their own individual performance.
- Enforces adherence to company policies and procedures.
- Handles employee relations matters including but not limited to performance management and enforcement of corrective or disciplinary actions. Partners and coordinates with Human Resources in a timely manner on all employee relations matters.
- Performs other related duties and projects as business needs require at direction of management.
Education and Experience:
- Minimum of seven (7) years of experience in dental industry as a dental technician or Certified Dental Technician.
- Minimum five (5) years of managerial or team leadership experience.
- Formal education in related area specialty preferred.
Special Requirements/Certification:
- Certified Dental Technician a plus.
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