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The Operations Senior Manager of CuraScript Specialty Distribution Operations (CSD) leads the overall management of the Memphis, TN Distribution Center. This role oversees multiple direct reports and serves as a key backup and escalation point for Manager In Charge responsibilities. This leader is deeply connected to daily operations and all functional areas, partnering cross-functionally with finance, procurement, IT, quality, compliance, sales, and customer service. The Operations Senior Manager drives performance by monitoring key operational and financial metrics to improve EBITDA and working capital, while coaching, mentoring, and developing a high-performing team. Through recognition and performance management, this role strengthens associate engagement and drives continuous improvement.
What you'll do to make a difference:
Drive daily operational output in partnership with onsite and remote leaders
Act as primary escalation point for Procurement, Sales, and Customer Service on issue resolution, product disposition, and new initiatives
Optimize warehouse product and process flow
Coordinate training with the CSD Training Team
Support SAP implementation execution
Maintain strong knowledge of DSCSA regulations and qualify as a Designated Representative in all 50 states
Partner with Quality to investigate discrepancies, identify root causes, and prevent future issues
Promote a strong safety culture and protect associate health and wellbeing
Ensure compliance with all regulatory requirements (client contracts, DSCSA, FDA, DEA, VAWD/NABP, Boards of Pharmacy, licensing, pedigree, serialization)
Prepare for and support internal/external audits with corporate audit teams
Ensure product stability and inventory quality across all outbound processes
Partner with Operations leadership to review metrics and drive improvements in production, quality, and safety
Identify cost-of-quality drivers and implement corrective actions
Review and ensure adherence to PNPs and work instructions
What you need to be successful:
High School Diploma or GED required. Bachelor’s degree in Business Administration, Industrial Engineering, or related field preferred
3+ years of progressive management experience with a strong track record of talent development
3+ years of supply chain or warehouse operations experience
Designated Representative or Manager in Charge experience strongly preferred (or willingness to obtain)
Advanced skills in Word, Excel, PowerPoint, and SAP EWM
Strong analytical and decision-making skills with the ability to forecast and recommend solutions
Experience building analytical tools, project plans, and process flows
Passion for team development and coaching
Strong understanding of fulfillment and customer service operations
Thrives in a fast-paced, high-urgency environment
Experience with process improvement, Lean/Six Sigma, and change management
Ability to work a flexible schedule
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
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