Why Join Alltech

We believe that every member of our team has a role in Working Together for a Planet of Plenty. We envision a sustainable world of abundance, made possible through new technologies and management practices, and the world’s most valuable infinite resource — human ingenuity. This role will make a difference by: Being the front line of improving the health and performance of people, animals, and plants through nutrition and scientific innovation, manufacture, and distribution of top-quality feed and supplements. Making a positive impact on the animal, the consumer and the environment.

About the Alltech Family of Companies:

Made up of over 20 companies and dozens of brands around the world, the Alltech Family of Companies is aligning to provide smarter, more sustainable solutions for global nourishment.

Ridley Feed Ingredients, an Alltech® company, is seeking a full‑time Customer Service Representative to join our Mendota, IL team. We specialize in thoroughly researched, competitively priced micro feed ingredients, vitamin and mineral premixes, and feed additives serving regional manufacturers, distributors, wholesalers, and large livestock and poultry producers.

Position Overview

This role serves as the primary customer contact within the office. Responsibilities include receiving customer orders via phone, email, fax, or other channels; entering orders into D365 following established SOPs; monitoring order progress through production and scheduling; coordinating inbound and outbound shipments with other Alltech locations; keeping customers informed; and processing invoices.

Key Responsibilities

Receive and process customer orders

Enter orders into D365 and follow through to invoicing

Coordinate production scheduling, delivery, and pickup

Communicate order status updates to customers

Support inter‑location shipments

Perform additional administrative and customer service duties as needed

Qualifications

High school diploma or equivalent

Strong customer service and communication skills

Solid computer and math skills

Ag‑industry experience is a plus

Benefits (effective Day 1, except STD/LTD)

Competitive pay

Annual incentive opportunity

Two medical and two dental plan options

Vision plan

401(k) with generous match

Flexible spending accounts

Health savings account

Disability and life insurance

Paid holidays and vacation

Alltech is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Learn more about this Employer on their Career Site