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Responsibilities
- 3rd Party Agent Program Management
- Maintain and update the Standard Scope of Work (SOW) Template for 3rd Party Quality Agents
- Assign and allocate 3rd Party Agents to sites based on project needs and resource availability
- Execute and manage 3rd Party Agent contracts
- Lead the vetting and onboarding process for new 3rd Party Agents as program needs arise
- Lead business reviews for 3rd Party Agents to evaluate performance, capacity, and alignment with program goals
- Assess Agent performance and escalate performance issues to Agent Account Representatives
- Conduct monthly 3rd Party Agent syncs for overview of site summaries, identifying trends, and receiving/providing feedback to and from suppliers, GCs, trade partners, manufacturers, etc
- Program Oversight & Stakeholder Onboarding
- Provide overall program oversight and management for the 3rd Party Agent quality program
- Assist with DDKO (Design Development Kickoff) Program Overview for GC/EOR Teams and onboarding of those teams to quality expectations and processes
- Quality Metrics & Issue Management
- Assess issue trends and metrics (KPIs) at sites and across the program. Escalate to DD&D Manager/Director as needed
- Work with Product Engineers (PEs) and Project Leads (PLs) to both prioritize and resolve systemic design quality issues across the program
- Continuous Improvement & Standards Development
- Collaborate with Product Engineers (PEs), Technical Excellence (TE) Pillar Leads and Change Management team on programmatic and product-specific Lessons Learned or Optimization Embedment on future deployments, as well as in-flight product Errors & Omissions (E&O) fixes
- Partner with the Design Engineering (DE) Teams to update Program Standards (e.g., Basis of Design documents, Conceptual Design Packages, CDDs, Specifications) based on field performance data and lessons learned
- Quality Program Management & Cross-Functional Coordination
- Serve as the Program Manager within the Quality team, owning the roadmap, prioritization, and external alignment for quality/delivery work streams
- Draft and maintain quarterly Quality OKRs in alignment with DEC cross functional partners
- Author specifications and process documentation for quality program deliverables, escalation protocols, and risk register and severity-based escalation means and methods
- Facilitate multi-pillar feedback loops to improve design, schedule, delivery, and quality execution across key stakeholder teams
- Coordinate cross-pillar dependencies between direct stakeholders (Operations, Operations Engineering, Design, and Delivery teams) and indirect stakeholders (Facilities Operations, Environmental and Safety, and Security teams); track and escalate blockers as needed
- Contribute to a monthly Health Dashboard — reporting on delivery, quality, process, and dependency dimensions at GREEN/AMBER/RED status
- Support Quality lifecycle activities including charter development, OKR grading, mid-quarter checkpoints, and quarterly reviews
- Drive resolution of cross-business-unit and cross-pillar friction items identified in retrospectives; escalate unresolved items to leadership as needed
Minimum Qualifications
- Extensive experience in quality control & quality assurance (QA/QC) and/or Commissioning (Cx) programs for data centers or mission critical construction projects
- BS in Construction Management or Engineering or equivalent work experience
- Experience with Design-Build and Design-Bid-Build construction programs
- Experience in civil/structural, building envelope, mechanical, electrical, and I&C disciplines
- Experience leading QA/QC and Cx programs
- Experience in contractor, consultant, and vendor management
- Experience in mission critical power and cooling infrastructure or other critical systems
- Experience adapting to a fast-paced, hands-on work environment
Preferred Qualifications
- Familiarity with enterprise-scale data center quality program standards, processes, and tools
- Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
- Experience in personnel management, staffing and scheduling
- Experience operating within cross-functional POD or agile team structures with OKR-based goal-setting
- Project Management Professional (PMP) or equivalent certifications
- Experience utilizing Autodesk BIM360 Field and/or Autodesk FORMA software
- Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
- Experience with data-driven program management, KPI development, and performance metrics
- Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
- Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
- Experience managing third-party quality programs or vendor oversight at a program level
- Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
- Experience collaborating across organizational boundaries and influencing decisions without direct authority across multiple teams and stakeholders
- Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
$150,000/year to $209,000/year + bonus + equity + benefits
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