As one of Meta's Developer Support Solutions Engineers, you will be part of a team responsible for supporting large-scale, highly-technical, internal products. You will be embedded in a team of internal product engineers where you will create self-service content, answer frontline support questions, represent the user in team meetings and product roadmaps, and drive AI quality and adoption.

Responsibilities

Respond to and triage support questions from Meta engineers, ensuring timely and effective resolution of developer issues
Leverage AI-powered tools and analytics to diagnose, troubleshoot, and resolve technical challenges, continuously improving support quality and efficiency
Document, refine, and enhance developer support processes and workflows; proactively plan improvements and drive operational success
Collaborate cross-functionally with content engineers, product engineers, product managers, and leadership to deliver actionable customer feedback and surface data-driven insights that inform product feature and bug prioritization
Analyze support interactions to identify trends, automate repetitive tasks, and recommend process improvements using modern AI and automation technologies
Stay current with advancements in AI and developer tools, sharing insights, and fostering innovation within the developer community
Demonstrate technical writing skills by creating, editing, and following documentation and run-books to research and resolve customer issues
Educate and mentor team members on best practices for integrating Meta’s AI solutions, including onboarding, documentation, and hands-on developer support
Design, develop, and maintain small-scale tooling projects that enhance information access and support workflows for the DSS mission
Leverage AI technologies to test solutions, develop and configure agentic tools, and collaborate cross-functionally to advance AI adoption within developer support
Lead knowledge-sharing initiatives on AI technologies, fostering upskilling and innovation across the broader team
Contribute to development projects focused on improving content delivery and support systems, applying coding skills and technical expertise

Minimum Qualifications

BA/BS degree in computer science, technical writing, physics, mathematics, or chemistry or equivalent experience
3+ years experience with a programming language such as JavaScript, Objective-C, Java, PHP, Python, etc
6+ years experience in developer support and/or developer outreach for a developer audience or equivalent experience
Technical understanding of the general development process of shipping code, testing and releasing to production
Demonstrated problem solving experience to rapidly assess, analyze, and resolve or troubleshoot issues, and distill solutions into clear and concise communications
Effective communication, organizational, and time management skills
Proven experience in building successful trusted partnerships while managing multiple assignments and/or responsibilities

Preferred Qualifications

8+ years of experience in developer support, software engineering, or related technical roles
Experience working with AI/ML technologies, agentic tools, or automation platforms
Prior experience developing internal tooling or support automation solutions
Advanced proficiency in multiple programming languages and frameworks
Experience supporting internal enterprise products or platforms at scale
Demonstrated leadership in mentoring, educating, or upskilling engineering teams
Demonstrated analytical skills with experience using data-driven approaches to identify trends and drive process improvements
Familiarity with Meta’s internal support processes, tools, and developer ecosystem
Experience influencing product roadmaps through actionable feedback and data-driven insights

$148,000/year to $206,000/year + bonus + equity + benefits

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