Job ID: 113788

The Leonardo DRS Naval Power Systems business is a trusted provider of innovative naval gas and hybrid power systems, control technology and support solutions for the U.S. Navy and navies around the world.

Job Summary

Join our Menomonee Falls, WI team as a Senior Field Service Technician. This very hands-on role will provide highly complex technical support for maintenance support, repairs, modification, equipment setup and testing, and formal/informal training of customer personnel. We are looking for someone to act as team leader, providing work leadership and technical guidance to lower- level technicians. Over time, you will serve as an expert to our customers on complex technical issues.

This role is based out of Menomonee Falls, WI and will be deployed to customer sites as needed with up to 75% travel anticipated.

What You Will Do

Troubleshoot and resolve equipment issues requiring research and a high degree of creativity
Prepare reports to evaluate service ability issues
Demonstrate setup and adjustment of complex equipment for potential users or operators
Complete appropriate written documentation and feedback for onsite service and installations
Research and deliver unique and complex technical solutions to customers with a high degree of professionalism
Determine and recommend the most cost effective products or services that would best fit the customer’s needs
Analyze and interpret test results related to the design and test objectives and adjust equipment to bring within specifications
Formulate recommendations for changes in product or test methods
Demonstrate great customer service skills
Possess ability to work variable shifts and up to 12-hour shifts to perform necessary testing
Exhibit mature, independent judgment and communicates effectively
Employees must be able to maintain and adhere to the customer’s on-site scheduling requirements with no more than 5 unplanned absences during any rolling 12-month period

Education & Experience Requirements

High school diploma or GED with 5+ years of related work experience
Methodical documentation skills with the ability to assist in accurate, complete and timely technical service reports
Proficient in the use of a laptop computers, mobile devices, and related software
Software skills with C, C++, Java and Visual Basic, a plus
Outstanding communication skills (written and oral)
Excellent teambuilding and leadership skills
Must be able and willing to travel (paid) 75% of the time
Must have or be eligible to obtain U.S. passport

U.S. Citizenship required. This position requires an active DOD security clearance or the ability to obtain such clearance within a reasonable time after commencement of employment.

Taking care of our people is a top priority at Leonardo DRS. We are proud to offer competitive salaries and comprehensive benefits, including medical, dental, and vision coverage, a company contribution to a health savings account, telemedicine, life and disability insurance, legal insurance, and a 401(k) savings plan. We champion wellness programs that focus on physical, emotional, and financial well-being. We develop our talent by offering programs and activities to support career-growth, professional development, and skill enhancement. And we understand there is more to life than work, and the importance of offering flexible work schedules with our 9/80 program, competitive vacation, health/emergency leave, paid parental leave, and community service hours.

Leonardo DRS, Inc. and its subsidiaries provide equal opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

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