ACCESS PROGRAM MANAGER

Discover. Achieve. Succeed. #BeHere

Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility.

This job is HYBRID.

FTE: 1.000000

Standard Hours: 40.00

Shift: Shift 1

Shift Details: Professional hours, usually between 8-5, with occasional early or late meetings to accommodate physician or clinical schedules

Job Summary

The Access Program Manager oversees the successful execution of a portfolio of strategic projects within the Access team, emphasizing proactive communication, stakeholder management, and organizational alignment.

Key responsibilities include:

• Translating enterprise strategic goals into programmatic and departmental priorities.

• Developing creative, audience-focused communication strategies based on purpose, available tools, and adult learning principles.

• Planning, organizing, monitoring, and overseeing multiple projects to meet business specifications.

• Defining, tracking, and managing critical inputs (e.g., communication timelines, audience-specific content, venues, and change impact assessments).

• Applying accepted project and change management methodologies to drive adoption of key enterprise programs.

• Crafting compelling narratives, developing presentation materials (primarily PowerPoint) using stories and data, and coordinating targeted messaging.

• Integrating strategic planning, performance measurement, stakeholder engagement, tailored communication protocols, and robust change management throughout the project lifecycle.

• Proactively identifying opportunities to improve efficiency and effectiveness for the team

EXPERIENCE DESCRIPTION:

A minimum of 5 years of relevant experience managing programs or key processes related to Access, healthcare transformation, or healthcare technology implementation required. Experience in customer-facing role (internal or external) is required. Experience in developing functional specifications is also required. A minimum of 7 years of direct experience in project or program management (or related responsibilities) within the health care field is highly preferred. Experience with organizational change is highly preferred. Previous experience with larger scale enterprise-wide strategic initiatives. Experience with Microsoft Project, Microsoft Visio preferred. Experience with transformation related to Epic or other healthcare software preferred.

EDUCATION DESCRIPTION:

Bachelor's Degree required. Master's Degree preferred.

TRAINING DESCRIPTION:

Epic Cadence.

SPECIAL SKILLS DESCRIPTION:

Demonstrated proficiency with tools such as Microsoft Office (Word, Excel, PowerPoint, and Access) or related software packages to analyze data and report on/present conclusions while maximizing the benefits of technology to complete the job. Writing, analytical and leadership skills, as well as ability to present detailed information in large group and executive level settings. Excellent time management and organizational skills. Ability to work with leaders at all levels of the organization, including senior leadership. Very strong in majority if not all of these categories: • Critical thinking/problem-solving skills: capable of leading broad set of executives through a complex problem-solving process; • Analytical skills: needs to be able to structure and guide complex analytics using scheduling, financial, patient experience, and call center data to support project needs; • Presentation skills: capable of developing and writing complex presentations for any audience using multiple formats; • Client relationship skills: able to build peer-like relationships with senior executives and provide critical thought partnership on intellectual/organizational/political questions; • Project management skills: capable of leading large enterprise teams of senior stakeholders efficiently through process to manage relationship work or complete projects; • Team/office leadership: capable of inspiring teams of people to achieve results; accountability for Office culture. Ability to lead strategic projects, including design, analysis of data and presentation to senior leadership is preferred.

Perks & Benefits at Froedtert Health

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.