SERVICENOW PLATFORM ARCHITECT, FCH - ITSM

Discover. Achieve. Succeed. #BeHere

Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility.

This job is REMOTE.

FTE: 1.000000

Standard Hours: 40.00

Shift: Shift 1

Shift:Flexible 1st shift 7 am to 5 pm

Holidays: No Weekends: No

Job Summary:

Responsible for the strategic design, implementation, and optimization of ServiceNow applications and platform features ensuring alignment with organizational IT strategy and healthcare-specific needs. Develops ServiceNow architecture roadmaps, ensures platform technical governance, and integrations with other systems.

EXPERIENCE DESCRIPTION:

Minimum of 5+ years of experience working with the ServiceNow platform, with a strong focus on architecture and solution design.

Extensive hands-on experience implementing and managing ServiceNow ITSM and ITOM modules.

Deep understanding of ServiceNow platform architecture, data model, and integration capabilities (e.g., REST, SOAP).

Strong knowledge of ITIL frameworks and their application within ServiceNow.

Hands-on experience with IRM (Integrated Risk Management) modules, including Governance, Risk, and Compliance (GRC), Vendor Risk Management, and Security Incident Response.

Experience with SPM (Strategic Portfolio Management) modules, including Demand Management, Project Portfolio Management, and Resource Management.

Experience in a hospital or healthcare setting is preferred.

EDUCATION DESCRIPTION:

Knowledge of computer/network principles at a level normally acquired through completion of a bachelor’s degree in a relevant technology field or acquired through a combination of education and experience is required.

SPECIAL SKILLS DESCRIPTION:

Excellent analytical, problem-solving, and troubleshooting skills.

Exceptional communication, presentation, and interpersonal skills with the ability to effectively communicate technical concepts to both technical and non-technical audiences.

Ability to work independently and as part of a collaborative team.

Always remain professional while interacting with Froedtert staff of all levels.

Strong written & oral communication skills

Plans and aligns, Ensures accountability, Strategic mindset, Decision quality, Goal oriented, Role model, Customer Focused, Action orientated, drives results.

LICENSURE DESCRIPTION:

ServiceNow Certified System Administrator (CSA) certification required or obtained within the first six months of employment.

ServiceNow Certified Implementation Specialist (CIS) certification in one or more relevant modules (e.g., ITSM, ITOM, IRM, SPM) is preferred.

Compensation, Benefits & Perks at Froedtert Health

Pay is expected to be between: (expressed as hourly) $41.37- $70.76. Final compensation is based on experience and will be discussed with you by the recruiter during the interview process.

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.