Mental Health Crisis Call Center Worker (Full-Time OVERNIGHT, Remote – WI)

Description

Northwest Connections is hiring Mental Health Crisis Workers to provide 24/7 telephone crisis support for individuals experiencing mental health emergencies. This remote, full-time overnight shift role focuses on crisis intervention, suicide risk assessment, and behavioral health support in compliance with Wisconsin DHS 34 and Chapter 51.

Key Responsibilities

• Respond to mental health crisis and suicide prevention hotline calls
• Conduct risk assessments and determine appropriate interventions
• Provide emotional support, crisis counseling, and referrals
• Document services in Electronic Health Records (EHR)
• Work independently while collaborating with the crisis response team

Schedule & Availability

• Full-time: 40 hours per week
• A minimum of 4 shifts per month must fall on a Saturday or Sunday.
• 2 holiday shifts per year required
• Overnight shifts available:10pm–6am or 11pm–7am

Pay & Shift Differentials

• $21.00/hour
• +$2.65/hour weekend differential
• +$3.00/hour for overnight workers

Work Location

• Remote / Work From Home
• Must reside in Wisconsin
• Requires personal computer, high-speed internet, and private workspace

Benefits

• Health Insurance
• Employee Assistance Program (EAP)
• Wellness Program
• Professional Development Assistance
• Paid Time Off (PTO)

Requirements

• 2+ years of experience in mental health, behavioral health, or crisis services
• Bachelor’s degree in human services preferred (or equivalent experience)
• Strong skills in crisis intervention, de-escalation, and multitasking
• Excellent verbal and written communication skills
• Proficiency with computers and EHR systems
• Ability to remain calm in high-pressure, emergency situations