Description

Protect the quality of care. Strengthen the caregiver experience. Make a meaningful impact every day.

At Home Helpers Home Care, exceptional care starts with compassion, integrity, accountability, and a genuine commitment to improving the lives of the people we serve. We're looking for a hands-on, relationship-focused Quality Assurance Manager to help ensure every client and caregiver receives the highest level of service.

This leadership role works closely with clients, caregivers, and our office team to monitor service quality, resolve concerns, coach caregivers, improve processes, and drive continuous improvement across our agency.

Requirements

What You'll Do

Lead agency-wide quality assurance initiatives
Conduct client visits and caregiver observations
Investigate concerns and lead service recovery efforts
Coach and support caregivers in the field
Build strong relationships with clients, families, and staff
Monitor quality trends and recommend process improvements
Partner with leadership to strengthen service delivery and client satisfaction

Qualifications

Bachelor's degree preferred in Healthcare Administration, Business, Nursing, Social Services, Gerontology, Quality Management, Organizational Leadership, or a related field
Previous supervisory, coaching, or leadership experience required
Home care, healthcare, senior services, quality assurance, customer experience, or operations experience strongly preferred
Strong communication, problem-solving, conflict resolution, and coaching skills
Proficient with Microsoft Office and able to learn agency software
Valid Wisconsin driver's license, reliable transportation, and current auto insurance required
Ability to travel throughout Mequon, Milwaukee, Ozaukee Counties, with occasional travel to Burlington

HHW212

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