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We are seeking an experienced and detail-oriented Manufacturing Office Administrator to join our team and support customer accounts, data entry, order processing, shipping and receiving documentation, and general office administration within our manufacturing environment.
JOB DESCRIPTION
- Support the sales team and specific customer accounts, including customer service support, sales order processing, shipping documentation, and invoicing.
- Handle shipping and receiving responsibilities, including preparing Bills of Lading (BOLs), coordinating shipments, and ensuring shipping documentation is accurate and complete.
- Work closely with the Shipping & Receiving team to coordinate customer shipments and resolve any shipping-related issues.
- Communicate with customers regarding orders, shipments, delivery requirements, and other account-related needs.
- Maintain customer accounts and provide accurate data entry and order information.
- Gain product knowledge to field customer questions and provide quality service to customers.
- Provide internal status updates on customer orders and report on any quality-related issues that may arise.
- Draft and submit quotes for potential orders.
- Communicate clearly and professionally with customers and internal departments.
- High school diploma or equivalent required; additional education in business administration or a related field is a plus.
- 2–3 years of experience in an administrative, customer service, order processing, or similar office role preferred.
- Previous experience in a manufacturing environment is preferred.
- Strong written and verbal communication skills with the ability to communicate professionally with customers, vendors, and internal departments.
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities and meet deadlines.
- Proficient with Microsoft Office, including Outlook, Excel, Word, PowerPoint, and Access.
- Ability to learn and effectively use an ERP system for customer orders, shipping, invoicing, and related processes.
- Experience with shipping documentation, including Bills of Lading (BOLs), is preferred.
- Ability to work collaboratively with Sales, Shipping & Receiving, Production, and other internal departments.
- Strong customer service skills and a professional, solutions-oriented approach.
- Ability to accurately enter and maintain customer, order, and shipping information.
- Ability to work independently while also functioning effectively as part of a team.
Competitive Compensation Package including healthcare, dental, vision and supplementary insurance, 401K, vacation and holiday pay.
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