CSR

About the Role:

The Customer Service Representative (CSR) plays a vital role in ensuring customer satisfaction by acting as the primary point of contact between the company and its clients. This position involves addressing customer inquiries, resolving issues efficiently, and providing accurate information about services. The CSR is responsible for maintaining a positive company image by delivering exceptional service and fostering strong customer relationships. Success in this role directly impacts customer retention and overall business growth. The ideal candidate will be proactive, empathetic, and skilled in communication to handle diverse customer needs effectively.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in a customer service role or related field.
• Strong verbal and written communication skills.
• Basic computer proficiency and familiarity with customer service software.
• Ability to handle multiple tasks and work in a fast-paced environment.

Preferred Qualifications:

• Conflict resolution and problem-solving skills.
• Previous experience in the veterinary field.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Gather and send patient records to and from their regular veterinarian.
• Collect payment/ close invoices 
• Check clients in and out of our PIMS system
• Communicate what is on the way to the floor staff 

Skills:

The required communication skills enable the CSR to clearly and empathetically interact with customers, ensuring their concerns are understood and addressed. Computer proficiency and familiarity with customer service software allow the CSR to efficiently document interactions and access necessary information. Problem-solving skills are essential for identifying the root causes of issues and implementing effective solutions.