Accounts Receivable Credit & Collections Specialist

The Accounts Receivable Credit & Collections Specialist owns the credit-to-cash cycle, manages accounts receivable, evaluates credit risk, and ensures timely collection of outstanding debts while maintaining positive client relationships. This role is critical to the company's cash flow health, serving as the key link between operations, sales, and customer service. The ideal candidate has hands-on SAP experience, a strong track record in credit and collections, thrives in a deadline-driven environment, proficient in Microsoft Excel and is comfortable managing large volumes of transactional data. Experience in a manufacturing environment is strongly preferred.

Essential Duties — Collections

• Own and manage a portfolio of customer accounts, driving timely collection of outstanding invoices and reducing days sales outstanding (DSO).
• Proactively conduct collection calls and send written correspondence on past-due balances.
• Partner with Sales, Service and Order Entry teams to resolve invoice disputes.
• Escalate collection issues to management after all efforts have been exhausted.
• Document all collection activity and customer commitments accurately.
• Manage AR group mailbox.
• Initiate credit card payment requests to customers.
• Learn Quadient AR Collection tool that is slated for Q4 implementation.
• Recommend accounts for write-off in accordance with company policy.
•  Customer account reconciliations.

Essential Duties — Credit

• Credit Evaluation: Assess the creditworthiness of new and existing customers, recommend credit limits, and maintain accurate credit records.
• Review and approve daily orders to ensure customer’s PO contains correct payment terms while evaluating the customers credit history and limits.
• Review and release sale order delivery blocks.
• Support audits and internal reviews with required billing documentation.
• Support month-end close activities and reporting.

Requirements

• 5+ years of experience in credit and collections, accounts receivable, or related accounting functions — with demonstrated ownership of a collection’s portfolio.
• SAP experience preferred; strong Microsoft Excel skills required.
• Manufacturing industry experience strongly preferred; technology or government contracting environments also relevant.
• Debt collection experience.
• Excellent organizational and time-management skills; able to independently prioritize in a fast-paced, high-volume environment.
• Key skills include analytical thinking, attention to detail, strong communication, and proficiency in financial software and credit assessment tools 
• Solid understanding of accounting and AR principles.
• Flexibility to meet month-end closing deadlines.
• Ability to analyze billing and collections trends and recommend process improvements.

Education

• Associate's degree in Accounting, Finance, or related field required.