IT Support Technician

Job DetailsJob Location: Meridian Administration - MERIDIAN, ID 83642Position Type: Full TimeJob Category: 2A ProfessionalHow to apply: Complete an Online Application at our website www.capedcu.com for the specific job opportunity that interests you. Resumes are not accepted in lieu of an application.   Role: The IT Support Technician provides financial services of superior quality and convenience through assisting CapEd employees with setting up workstations, answering questions, resolving technical problems and maintaining the company's network, software and computer equipment. This position collaborates with internal team members and other technical staff to identify support trends and resolve underlying issues.   Essential Functions & Responsibilities: Assists employees as the first point of contact for technical assistance in person, over the phone, via email, IM and through helpdesk software. Assists with troubleshooting, maintenance, and repair of PCs, printers, terminals, etc. while actively listening to and inquiring about employee’s needs with the objective of providing the ultimate service experience and value-added solutions.. Resolves employee inquires by utilizing company policies. Researches and explores potential solutions to provide alternatives and coordinates with other IT staff and vendors to resolve issues with hardware, computer software and network problems. Follows escalation processes to direct employees to appropriate team member as needed Maintains the Credit Unions CORE systems and operating system software to provide a reliable and efficient computing environment. Identifies recurring issues and work with other IT staff members to resolve underlying issues. Recommends proactive solutions for any potential issues identified. Installs Credit Union's hardware and software; ensures employees know how to care for and maintain their workstations, printers, and PCs and understand procedures for data backup, network access, etc. Repairs hardware as necessary and work closely with service vendors to ensure continuity of service. Recommends changes in software and hardware to improve computer capabilities. Sets up workstations with computers and necessary peripheral devices (routers, printers etc.) Installs and configures appropriate software and functions according to specifications. Ensures security and privacy of networks and computer systems Contributes to efficient Credit Union operations by performing other job related duties as assigned. Maintains knowledge of all Credit Union products, services, and promotions. QualificationsKnowledge and Skills: Experience: One year to three years of similar or related experience. Education: (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.   Critical Job Competencies: Brand Promise and Values: To make a difference - every member experience matters. Employees of CapEd carry out our promise and values of EP!C by being Empowered - We are knowledgeable and trusted to make decisions. Professional - We are respectful in creating outstanding experiences. Innovative - We seek new ideas for positive change. Collaborative - We connect with each other to implement solutions. Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences. Follow-Up: Establishing procedures to monitor the results of delegations, assignments, or projects; taking into consideration the skills, knowledge, and experience of the assigned individual and characteristics of the assignment or project. Managing Work: Effectively managing ones time and resources to ensure that work is completed efficiently. Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self imposing standards of excellence rather than having standards imposed.   Very Important Job Competencies: Applied learning: Assimilating and applying new job-related information in a timely manner. Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. Initiating Action: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive. Stress Tolerance: Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization. Innovation: Generating innovative solutions in work situations; trying different and novel ways to deal with work problems and opportunities.   Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and/or remain in a stationary position; use hands to finger, handle, operate, input or feel; reach with hands and arms in any direction; talk, communicate, converse, exchange information and hear; balance, kneel, walk and stand, occasionally moving and traversing; and will frequently use a computer and/or phone. There may be repetitive motions, making substantial movements of the wrists, hands, and/or fingers. The employee needs the ability to wear personal protective gear correctly. This is considered sedentary work: exerting up to 10 to 25 pounds of force occasionally and/or a negligible amount of force frequently or consistently to lift, carry, push, pull or otherwise move objects, including the human body. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.   Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The worker is subject to inside environmental conditions: protection from weather conditions but not necessarily from temperature changes and/or seasonal brightness through windows. This position may involve periodic stressful conditions. The Credit Unions business days are Monday through Saturday between the hours of 8:00 a.m. to 6:30 p.m.; however, this position may occasionally require an adjusted work schedule, overtime, and to include evening/weekend hours. The noise level in the work environment is usually moderate.   Disclaimer: NOTICE: This job description does not create a contract of employment and at all times your employment, if any, remains at will. This job description also in no way limits the duties to be performed by the employee, which may be assigned or modified from time to time by Capital Educators Federal Credit Union. Please know that Capital Educators Federal Credit Union is an Equal Employment Opportunity Employer and all decisions regarding employment including hiring and promotion are based on the individual meeting the essential functions of the job, with or without reasonable accommodation, and without a direct safety threat or undue hardship. We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.