CSR - Tide Cleaners South Meridian

Job Title: Full Time Customer Service Associate

Location: Tide Cleaners, South Meridian

Position Type: Full Time (Approximately 4-5 days a week rotating schedule with co-worker.)

Work Schedule:

• Monday-Friday: 9:00 PM – 5:00 PM
• Saturday 10:00 - 2:00 PM
• Shift is typically Monday/Tuesday/Thursday or Wednesday/Friday/Saturday.

Job Summary:
We are seeking a reliable and customer-focused Part-Time Customer Service Associate to join our team at Tide Cleaners. This role involves providing excellent service to our customers, handling drop-off and pick-up orders, and ensuring a smooth and efficient experience at our drop store. The ideal candidate will be detail-oriented, enjoy working in a fast-paced environment, and have strong communication skills.

Key Responsibilities:

• Greet customers and assist with drop-off and pick-up of garments.
• Ensure all items are properly tagged and logged in the system.
• Answer customer inquiries regarding services, turnaround times, and pricing.
• Maintain cleanliness and organization of the front counter and customer service area.
• Assist in handling payments and providing accurate receipts to customers.
• Ensure all orders are processed according to Tide Cleaners’ standards and timelines.
• Address any customer concerns or escalate issues to the manager as needed.
• Perform opening and closing duties for the shift as required.

Qualifications:

• Strong interpersonal and communication skills.
• Ability to work independently and manage time efficiently.
• Basic computer skills and ability to learn our point-of-sale system.
• Previous customer service or retail experience is a plus but not required.
• Must be able to lift up to 25 lbs and stand for extended periods.
• Flexibility to work occasional additional shifts (Tuesdays, Thursdays, or Saturdays) as needed.

Compensation:
$15 to $17 per hour, based on experience.