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Meridian, ID
Full-Time Customer Service Representative

Full-Time Customer Service Representative

Scentsy Inc

Posted 13 hours ago, valid for 17 days

Meridian, ID, US

Competitive

Full Time

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Sonic Summary

Scentsy is hiring Customer Service Representatives to assist independent sales Consultants and customers, offering a consistent Monday to Friday schedule from 8:00am to 4:30pm.
The position provides excellent benefits including medical, dental, vision, a 401k matching plan, and access to a free on-site gym and cafeteria discount.
Daily responsibilities include answering 35-45 phone calls, responding to 40-50 chat messages, and replying to email inquiries while delivering exceptional customer service.
Candidates should be comfortable with technology, able to work with multiple software platforms, and possess problem-solving skills, with English/Spanish bilingualism preferred.
A minimum of 1 year of customer service experience is typically required, and the salary for this role is competitive within the industry.

Description

Are you a customer service superstar in search of a job that has a consistent schedule and great benefits? Scentsy is hiring Customer Service Representatives to support our independent sales Consultants & customers!

What’s in it for you? We provide medical, dental, vision and retirement benefits (401k matching!), free on-site gym, and a discount in our on-site cafeteria (our favorite benefit!)

This position is located at our beautiful office in Meridian and the hours are 8:00am - 4:30pm Monday - Friday.

What does a Customer Service Representative do every day?

You will be answering questions and solving problems for our independent sales Consultants and/or customers by:

Answering 35-45 phone calls per shift
Responding simultaneously to multiple chat messages; around 40-50 per shift
Replying to email inquiries
Providing GREAT customer service!

What should I be able to do to be awesome at this job?

Work with technology
Be comfortable using multiple software platforms at one time
Solve problems and know when to ask for help (if you can’t solve the problem!)
Be positive and upbeat both over the phone and through written communication
English/Spanish bilingual preferred!

Sounds great, what’s next?

Submit your application
Complete a grammar/ written assessment
If you pass the assessment, we’ll reach out to schedule an interview

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By applying, a Sonicjobs account will be created for you. Sonicjobs's Privacy Policy and Terms & Conditions will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.