Job Overview

Tasting Host Lead is a FOH (front of house) leadership position. They set an example for all staff through their guest-focused service. They strive to exceed our guests' expectations through excellent service, often going above and beyond. Tasting Host Leads are expected to provide prompt, courteous, friendly, and professional service to every guest who visits Vintner's Table. Leads are required to be detailed in every aspect of their work while maintaining a productive and efficient pace. They must maintain calmness and composure in all aspects of their work, no matter what incidences may arise. They are expected to train and retrain all team members on current, new, or modified steps of service and offerings, ensuring that all staff is up to date on current operations.

Qualifications

Team player and possess a "can do" leadership attitude.
Highly motivated, independent, and able to take direction well.
Outstanding customer service skills
Ability to listen and communicate with all guests and team members.
Commitment to excellence and high standards
Detail-oriented with excellent organizational skills
Must be a reliable worker who is able to perform routine tasks without supervision.
Strong attention to detail is required.
Strong verbal communication skills required.

Desired Characteristics:

Highly motivated, mature self-starter who is concerned about details
Efficient time management skills
Able to work well with others
Solution driven

Key Image:

Represent Vintner's Table through strong attention to personal perception and the highest level of professionalism
- Holds self to a high standard, being a productive and forward-thinking individual contributing to the overall success of Vintner's Table
- Possess excellent communication skills while maintaining a level of composure in what can be a hectic setting at times
- Stamina to be in constant motion and skills to coordinate and organize processes and people
- Strong understanding of the health and safety regulations established by the Pennsylvania State Health Department and Vintner's Table

Duties and Responsibilities

General:

Be fluent with all our offerings including food, wine, and beverages
Train, coach, and educate new, and existing, team members with all steps of service set forth by management and ownership
Troubleshoot and find solutions for problems or issues that may arise during service when a MOD is not available
Communicate efficiently with all departments when issues or concerns may arise
Ensure that all opening, mid, and closing duties are done correctly
Ensure that the FOH and BOH areas are kept clean, presentable, and within the safety and sanitary standards set forth by State Health Department and Vintner's Table
Open and close cash register confirming that balances are correct
Work alongside hosts in making sure large parties (8 or more) are properly set and that kitchen staff is up to date on all large parties prior to shift
Perform and assign weekly deep cleaning duties for team
Work alongside MOD in finding solutions for guest complaints or issues
Void, Discount, and/or 86 items when permissible
Ensure that POS Toast is up to date with current offerings prior to the start of the shift, and update correctly throughout the shift as needed
Follow up with management on trainees
Open and close the restaurant as needed to fill in gaps with management
Continue to work as a kitchen team member, or on the floor, including all associated job duties

Environmental/Physical Requirements

Able to work ten-hour-plus shifts, including evenings, weekends and holidays, with extended standing/walking.
Capable of lifting materials and/or products up to 50 pounds or more

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