Host

Who We Are: 

Thompson Hospitality is the nation’s largest minority-owned food and facilities management company. Our services include hospitality, full dining and quick service restaurants, campus dining, diversity consultation, facility operations and maintenance management.  We are a family-run organization with more than thirty years providing services built on our core mission to provide a positive experience to every relationship we are involved in: one guest, one client, one team member at a time.  As a fast growing company, we have a growth plan to more than double in size over the next three years.  We are looking for team members who are interested in developing their careers to the next level while joining our team of over 4,000 employees, serving clients in over 40 states to include more than 1.9 million guests each year. Thompson Hospitality focuses on three core areas in everything we do: 

• Purpose 

• Give back to our communities 
• Celebrate diversity 

• People 

• Do the right thing 
• Treat people the way you want to be treated 
• Always do your best 
• Be accountable for our actions 

• Performance 

• Serve the highest quality food 
• Provide world-class service 
• Maintain flexibility to better serve our clients 

Competitive Benefits: 

• Health/Dental/Vision 
• Paid Time Off 
• 401(k), matched up to 4% 
• Short and Long Term Disability 
• Tuition Reimbursement 

• Employee Referral Program 
• Pet Insurance 
• Discounts: Hotels, Travel, Tickets, Restaurants 
• Employees and their relatives are eligible for a discounted meal plan at any of our HBCU client locations while they are attending school 

Description 

The Host’s role is to warmly greet, seat and assist guests in accordance with matchbox quality standards and appropriately manage guest flow. The Host is a hospitality professional who is warm, genuine, and engaging, as well as efficient and accurate to ensure an extraordinary experience for all our guests. 

Summary of Essential Functions 

• Greets guests and facilitates seating guests per timing and service standards, which include prolonged standing and walking throughout duration of shift 
• Understands and effectively communicates with guests both in person and over the phone ensuring clear expectations using prescribed verbiage 
• Cleans and maintains an organized, stocked work area which include, restrooms and outside perimeter of the restaurant 

• May assist in clearing and cleaning tables which could require reaching, bending, stooping, lifting and working with cleaning agents 
• Knows the food and beverage menu, and is able to speak to the menu from memory. 
• Completes side-work tasks as assigned 
• My take to-go orders, which requires writing orders and ringing orders into the point of sale system 
• Navigates reservation/guest management system quickly and efficiently 

• Understands and practices proper safe food and beverage handling procedures in accordance with local government standards 

Knowledge/Skills + Abilities 

• Experience in high-volume, upscale casual dining or an equivalent service environment preferred 
• High school diploma (or equivalent) required 
• At least 18 years of age (unless permitted by law) 

• High energy and stamina. Able to work within a fast-paced, highly mobile environment 
• Able to stand and walk for up to 10 hours per day preferred 
• Able to lift and carry up to 40 pounds 
• Able to work calmly and effectively under pressure 
• Able to work flexible shifts and schedules, inclusive of weekends, and some holidays 

• Certified in (or able to be certified in) responsible alcohol service (as required by state or local law) 
• Able to perform essential functions and demonstrate competencies to company standards with reasonable accommodation 

Able to communicate effectively in the primary language of the work location (verbal and written) 

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.