Description

The Ice Arena General Manager is responsible for the overall leadership, operation, and financial performance of the Breezy Point Resort ice arena. This role oversees daily operations, staff management, and facility maintenance while also driving revenue growth through programming, partnerships, and events.

The General Manager plays a critical role in positioning the arena as a premier destination for hockey, camps, tournaments, and recreational skating, serving both resort guests and the surrounding community.

We are an equal opportunity employer. We offer great resort discounts!

1. Business Development & Revenue Growth

Develop and execute strategies to increase ice utilization and overall revenue
Build and maintain relationships with hockey associations, schools, camps, and tournament organizers
Identify and secure new business opportunities including tournaments, leagues, clinics, and group rentals
Collaborate with resort leadership to create integrated packages and experiences (lodging + ice + events)

2. Arena Operations

Oversee day-to-day arena operations, including ice scheduling, programming, and event coordination
Ensure high-quality ice conditions and overall facility standards
Coordinate with maintenance teams on refrigeration systems, equipment, and building operations
Ensure compliance with all safety regulations and risk management practices

3. Programming & Scheduling

Develop and manage a comprehensive ice schedule including:
- Hockey leagues and practices
- Figure skating programs
- Camps, clinics, and special events
Maximize ice usage while balancing user groups and community programming

4. Staff Leadership & Development

Recruit, hire, train, and supervise arena staff (full-time, part-time, seasonal)
Develop staff schedules and ensure proper coverage for all activities
Establish performance expectations and provide ongoing coaching and support
Foster a positive, service-oriented team culture

5. Financial Management

Develop and manage annual budgets for the arena
Monitor financial performance, including revenue, expenses, and profitability
Implement cost controls and identify opportunities for revenue growth
Oversee billing, payroll coordination, and vendor relationships

6. Guest Experience & Community Relations

Ensure a high level of customer service consistent with Breezy Point Resort standards
Serve as primary contact for guests, user groups, and partner organizations
Address customer concerns and resolve issues in a timely and professional manner
Represent the arena in the community to build awareness and partnerships

Requirements

Bachelor’s degree in Business, Sports Management, Recreation, or related field (preferred)
3–5+ years of experience in ice arena, sports facility, or recreation management
Demonstrated ability to drive revenue, build partnerships, and grow programming
Strong leadership, organizational, and communication skills
Knowledge of ice rink operations and refrigeration systems preferred
Financial management and budgeting experience required
Ability to work flexible hours including evenings, weekends, and holidays
Ability to work in a cold environment for extended periods
Must be able to lift up to 50 lbs occasionally
Frequent standing, walking, and coordination of activities throughout the facility
Must be willing to undergo a background screening

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