Service Billing Coordinator/Scheduler

JOB DETAILS:

JOB SUMMARY: 

Responsible for the accurate, timely assembly, review, closure, and billing of service work orders while leveraging technology and digital tools to improve workflow efficiency and billing quality. This role actively adopts new systems, reporting tools, and basic prompt engineering techniques to support data accuracy, problem resolution, and faster work order flow.

ESSENTIAL FUNCTIONS:

• Ensures customer billing accuracy.
• Meets contractual obligations.
• Solves work order flow and procedural problems.
• Researches and analyzes customer billing problems and recommend solutions.
• Keeps appropriate personnel advised of work order status.
• Monitors bid and contract jobs.
• Monitors work order collection, charges, adjustments, and charges internal accounts.
• Assists in handling customer calls.
• Identifies source input and other work order problems.
• Administers selected customer accounts as directed by management.
• Work safely at all times.  Adhere to all applicable safety policies.  Comply with all company policies, procedures, and standards.

ADDITIONAL RESPONSIBILITIES:

• Produces reports as required.
• Receive, check and process service reports.
• Monitors exception reporting systems
• Ensures COD activities are performed in accordance with company policy.
• Ensures data entry is timely and accurate.
• Works within and promote corporate values.

KNOWLEDGE SKILLS AND ABILITIES:

• Interpersonal and organizational and planning skills sufficient to maintain acceptable levels of productivity.
• Maintains CAT product line knowledge.
• Polished communication skills both in presenting oneself to all levels of individuals and in written correspondence.
• Abilities with common sense understanding and to apply complex concepts to practical situations in order to resolve issues or explain applications of policy or procedures to individuals.
• Ability to maintain consistent attendance.

EDUCATION AND EXPERIENCE: 

• Proof of high school diploma or General Education Degree (GED). 
• Experience in operating personal computer and use of multiple software applications; word-processing, spreadsheet, with preference for Microsoft Office Products.
• Must be able to communicate (speak, read, comprehend, write) in English.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, use hands and talk or hear.
• The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel.
• The employee is occasionally required to lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision.
• If on an occasional basis, employees perform duties that Empire in good faith believes could affect the safety or health of the employee performing the task or others, then their role would be classified as working in a Safety-Sensitive Position.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
• The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
• The noise level in the work environment is usually office moderate.